Title: Medical Billing & Collections Specialist Location: Jacksonville FL US Job Description: Medical Billing & Collections Specialist | Full-time | Remote At H2 Health, we understand that efficient billing and collections are vital to ensuring our patients receive the best care without financial barriers. Join H2 Health's revenue cycle team, where accuracy and efficiency drive our mission to support outstanding healthcare delivery. At H2 Health, we’re clinician-led and people-focused, with a commitment to clean systems, clear expectations, and no-nonsense transparency. If you’re passionate about supporting patient care behind the scenes, this is your opportunity to make a difference. Your Role: In this role, you'll be responsible for overseeing the entire billing lifecycle, from claim submission through collections, while maintaining strong communication with patients and payers.

• Submit timely and accurate medical claims to third-party payers (including Medicare, Medicaid, and commercial insurances)
• Process billing for Physical Therapy (PT) and Applied Behavior Analysis (ABA) services across multiple locations
• Monitor and follow up on outstanding accounts receivable to ensure prompt payment
• Research and resolve billing issues, denials, and rejected claims
• Post patient payments, refunds, and adjustments; ensure proper ledger documentation
• Maintain detailed notes in patient accounts per internal policy and billing procedures
• Respond to patient or payer inquiries related to account balances
• Support clean claim processes by flagging fee schedule discrepancies or data entry errors
• Collaborate with internal teams to clarify documentation, authorizations, and payer requirements
• Maintain compliance with HIPAA and internal confidentiality standards

Requirements

• High school diploma or equivalent; Associate’s degree or certification in medical billing preferred
• Minimum of 2 years of experience in medical billing and collections
• Familiarity with Raintree EMR or other electronic billing systems is a plus.
• Prior experience billing for Physical Therapist and/or Applied Behavior is highly desirable.
• Understanding of payer policies, including Medicare, Medicaid, and commercial insurers.
• Strong attention to detail, time management, and follow-through.
• Ability to work independently in a collaborative office environment.
• Join us at H2 Health and be a part of a team that prioritizes patient care and financial integrity!

Benefits

Why H2 Health? We’re more than a workplace, we’re a community.

• Competitive hourly pay
• Full benefits: medical, dental, vision, and 401(k) with match
• PTO, paid holidays, and company-paid life insurance
• Growth opportunities in healthcare administration and operations
• Work-life balance with flexible scheduling options
• Supportive, clinician-led team culture
• Additional perks: parental leave, employee rewards, discounts, and recognition programs