Become an Assembler! If you are looking for a company that is focused on being the best in the industry, love being challenged, and make a direct impact on our business, then look no further! We are adding to our motivated team that pride themselves on being client-focused, biased to action, improving together, and insistent on excellence and integrity.

This is a full-time, non-exempt position reporting to our Director of Call Center.

What you will do

• Greet our patients in a friendly and positive manner.

• Discuss and answer customer questions with a goal of one call resolution.

• Updating confidential information and insurance billing

• Process credit card payments.

• Manage tasks within our internal work queues updating information as necessary.

• Respond to website patient inquires via phone call to discuss concerns and provide resolution.

• Work with collection agencies to update and provide accurate information.

• Respond to Attorney requests for balances and correspondence as well as update and bill insurance.

• Complete workflow for patient self-pay accounts, reviewing correspondence, posting payments and resolving any concerns.

What it takes to join the Team

• Proven experience answer high volume calls in a call center or other customer support role is preferred—previous healthcare experience is a big plus

• Excellent communication skills and professional demeanor

• The ability to work under tight deadlines

• Strong written and verbal communication skills with customer service focused aptitude

• Detail-oriented individuals who are team players highly self-motivated

• Ability to function well in a fast-paced and at times stressful environment.

• Prolonged periods of sitting at a desk and working at a computer. Ability to lift and carry items weighing up to 10 pounds at times.

Why Assembly?

• Be part of something special! We are growing both organically and through acquisitions.

• Career growth - your next role with Assembly might not be created yet and we are waiting for your help to chart the way!

• Ongoing training and development programs

• An environment that values transparency

• Virtual and in-person events to connect with your team.

• Competitive Benefit Packages available, Paid Holidays, and Paid Time Off to enjoy your time away from the office.

Compensation for this role is based on a variety of factors, including but not limited to, skills, experience, qualifications, location, and applicable employment laws. The expected salary range for this position reflects these considerations and may vary accordingly. In addition to base pay, eligible employees may have the opportunity to participate in company bonus programs. We also offer a comprehensive benefits package, including medical, dental, vision, 401(k), paid time off, and more.

All official recruitment communications from Assembly Health will originate from an @assembly.health email address. Candidates are encouraged to carefully verify sender domains and remain vigilant against potential impersonation attempts. Communications from any other domain should be considered unauthorized.

Proven experience in high-volume call center or customer support preferred; healthcare experience a plus; excellent communication skills; ability to work under deadlines; detail-oriented; ability to sit at a computer for prolonged periods and lift up to 10 pounds.

Key Responsibilities

• answering calls
• processing payments
• updating billing

Job Details

• Category: Customer Service
• Seniority: No Prior Experience Required
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 35,360 – 41,600 / year
• Languages: English

Benefits

• Generous paid time off
• Retirement plan

About Assembly Health

A healthcare management services organization offering clinical services and business solutions to long-term care facilities and physician practices nationwide. — Industry: Healthcare