Job Description:

• Manage and resolve overdue medical accounts
• Assist patients with payment arrangements and account inquiries
• Submit accounts for insurance follow-up to appropriate internal departments
• Maintain accurate and detailed account records
• Collaborate with internal teams to ensure account resolution
• Meet daily productivity and performance goals

Requirements:

• Education: High school diploma / GED
• Experience: 1–2 years of call center or collections experience in a healthcare environment
• Working knowledge of insurance collections, including verification of insurance and follow-up processes
• Strong communication and organizational skills
• Ability to work independently and meet performance goals
• Ability to handle high call volume (100+ calls per day)
• Experience with medical billing software is a plus
• Previous collections or customer service experience preferred
• Must reside in the state of Wisconsin
• Bilingual in Spanish preferred

Benefits:

• Comprehensive Health Coverage : Enjoy medical, dental, and vision plans available starting after 90 days of full-time employment.
• Life & Disability Insurance : Benefit from basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
• 401(k) Plan : Eligible to participate in the company’s 401(k) plan after 6 months of continuous service.
• Paid Time Off (PTO) : Start accruing PTO from your very first day of employment.
• Flexible Benefits : Customize your benefits package to fit your personal and family needs.