The Project Manager, MedSurg Professional Services & Customer Success, serves as the primary point of accountability for internal and external stakeholders across customer-facing Endoscopy digital implementation projects. Success in this role requires the ability to lead complex, multi-dimensional projects; translate clinical and technical requirements into executable plans; influence without direct authority; identify and resolve risks early; and maintain customer confidence throughout the implementation lifecycle. Job Responsibilities: - Project leadership and accountability - Own delivery of assigned Endoscopy digital implementation projects from intake through closure, ensuring alignment to scope, schedule, quality, customer adoption, and measurable outcomes. - Develop and maintain comprehensive project plans, workstream schedules, milestone plans, RAID logs, decision logs, communication plans, and status reports. - Lead project kickoffs, governance meetings, technical and clinical workstream meetings, milestone reviews, go-live readiness reviews, and project closeout activities. - Serve as the primary liaison among customers, internal project teams, sales, clinical product specialists, service engineers, customer success, vendors, and line management. - Endoscopy implementation delivery - Plan and coordinate implementation activities for Endoscopy medical-device systems, including equipment, workstations, software, network products, and related hospital infrastructure. - Partner with customer IT, clinical engineering, endoscopy leadership, facility teams, and Client technical resources to confirm site readiness, technical requirements, access, connectivity, configuration, and deployment sequencing. - Coordinate equipment setup, organization, installation, configuration, testing, updates, and readiness activities in accordance with approved procedures and customer requirements. - Guide project activities through planning, implementation, training, go-live, stabilization, adoption, and closure while maintaining clear ownership of next steps and acceptance criteria. - Risk, issue, quality, and escalation management - Proactively identify and manage risks across scope, schedule, cost, technical readiness, clinical workflow, adoption, quality, security, and customer satisfaction. - Identify, prioritize, and resolve project issues promptly; escalate critical risks, issues, and decisions through the appropriate governance structure. - Ensure customer complaints or concerns are documented, routed, and escalated in accordance with Client complaint-handling, quality, and service procedures. - Promote safe, consistent, and repeatable implementation practices across customer sites and project teams. - Stakeholder engagement and communication - Build effective working relationships with internal and external customers, including technical, clinical, operational, executive, and vendor stakeholders. - Translate complex technical and clinical information into clear decisions, actions, status updates, and recommendations for different audiences. - Facilitate alignment among stakeholders with competing priorities and influence outcomes without direct authority. - Maintain customer confidence by setting expectations clearly, communicating proactively, and following through on commitments. - Differentiating factors - Autonomy: Operates independently with minimal supervision and determines effective approaches to complex implementation challenges. - Organizational impact: Drives the success of significant customer projects and processes while building consensus across functions and organizations. - Innovation and complexity: Solves multi-dimensional problems spanning clinical workflows, technical infrastructure, medical devices, software, customer adoption, and operational readiness. - Communication and influence: Engages effectively with hospital leaders, customer executives, technical and clinical teams, vendors, and Client leadership to negotiate outcomes and support informed decisions. - Schedule: Ability to travel to customer sites as required; travel will vary by project phase and customer needs. This is a home-based role with travel as needed. Demonstrated ability to work independently and collaboratively is a necessity in prior experience. This role may require onsite work in hospitals and customer facilities, including equipment setup, implementation support, training, verification activities, and go-live support. Expected schedule for this role is 40 hours per week. - Required Qualifications: - Bachelor's degree in business, healthcare, information technology, engineering, clinical sciences, or related fields. Other education and combination of experience in lieu of a Bachelor's degree will be considered in similar roles. - Minimum of 3 years of experience in