This position is currently offered as a full-time role based in India.

We’re Progyny Global, part of the Progyny Inc family.

Our shared mission? To make fertility and family-forming care accessible everywhere, breaking down barriers so that anyone can start a family, no matter where they are. With Progyny's support, we're set to amplify our impact globally, reaching more individuals and families than ever before.

Our goal is to make these journeys smoother and more accessible by offering personalised assistance and expert guidance. We are seeking proactive, empathetic, and detail-oriented individuals to join our team as Member Care Specialist, helping our members navigate their unique fertility and family-forming experiences in their preferred language.

Tasks

As a Member Care Specialist, you will be responsible for providing exceptional support to our members throughout their fertility, menopause and family-forming journeys. This includes onboarding new members to the Progyny Global benefit, offering guidance on how to best utilise the service based on individual needs, and delivering ongoing concierge-level support. The ideal candidate will possess excellent communication skills, strong organisational abilities, and a passion for helping others in a sensitive and highly personal area of life.

• Conduct 1:1 video consultations with members, educating them on fertility, adoption, surrogacy, pregnancy and menopause topics.

• Assist members in identifying the right fertility clinic or service provider and provide ongoing concierge support.

• Address member inquiries, proactively researching and presenting high-quality solutions tailored to their unique needs.

• Conduct in-depth research on country-specific legislation and medical landscapes related to fertility and family-forming options.

• Regularly update our platform’s knowledge databases with the latest information on relevant healthcare practices and legal frameworks.

• Regular support for translation and localization of our benefits

Requirements

• Customer service skills: Exceptional interpersonal skills with the ability to communicate clearly and concisely, both verbally and in writing.

• Empathy: A compassionate approach, with high emotional intelligence and a genuine passion for helping others through sensitive life stages.

• Adaptability: Ability to quickly grasp new topics and continuously expand your knowledge in the fields of fertility, adoption, surrogacy, menopause and pregnancy care

• Organisational skills: Strong attention to detail, excellent prioritization abilities, and the capability to manage multiple projects and deadlines in a fast-paced environment.

• Collaborative spirit: Ability to work both independently and as part of a team, with a proactive and solutions-oriented mindset.

• Interest in Diversity & Inclusion: A commitment to supporting individuals from diverse backgrounds, with a specific focus on fertility and family-forming journeys.

Preferred Experience

• A background in healthcare (e.g. fertility nurse, midwife, or related field) is highly desirable.

• Prior experience in a customer care role is preferred.

• Bachelor's degree or equivalent work experience.

Language Skills

• Fluent in English and in Hindi.

• Fluency in Telugu and Tamil are a strong plus.

Benefits

Why Join Us

• 💰 Competitive salary: INR 14.2–17.5 lakh gross annually, depending on experience

• Annual performance-based bonus

• 🍼 Access to the Progyny Global platform + equivalent of €5,000 family-building benefit

• 🧘 1:1 online mental health sessions & wellness support via SpringHealth

• ✈️ 8 weeks/year remote from anywhere

• 🌈 Inclusive, mission-driven culture built on care, collaboration, and innovation

We believe in equal opportunities. We celebrate diversity and are committed to creating an inclusive environment for all team members.

If you're passionate about helping others and want to make a difference in people's fertility and family-forming journeys, we encourage you to apply and join our mission at Progyny Global.

Fluent in English and Hindi; customer service skills, empathy, adaptability, organizational skills, collaborative spirit; healthcare background preferred; bachelor's degree or equivalent work experience.

Key Responsibilities

• conducting video consultations
• providing concierge support
• researching fertility options

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Mumbai, Maharashtra, India
• Languages: English, Hindi

About Progyny Global

A global fertility and family-forming care provider offering personalized assistance and expert guidance. — Industry: Healthcare