As our Membership Coordinator, you'll guide prospective members from their first enquiry to becoming active, confident members of MSJ. You'll make the paperwork feel simple, the next steps feel clear, and the whole experience feel personal, so that every individual and family knows they're in good hands from day one. What You'll Actually Be Doing 1. Guiding people from "interested" to "member." You'll work hand in hand with our Engagement team to move prospective members through registration, contracting and activation. That means issuing membership agreements and invoices, tracking signatures and payments, and following up proactively so no one gets stuck or left wondering what happens next. 2. Being the friendly, knowledgeable voice they can count on. You'll be a key point of contact for prospective and new members, answering questions about membership options, fees, contracts and onboarding with clarity, accuracy and warmth. You'll know when to explain, when to reassure, and when to bring in a colleague for a more complex contractual or financial query. 3. Keeping the whole process running smoothly. You'll keep our records accurate and up to date in HubSpot, track onboarding progress, spot bottlenecks, and share ideas for making the process better. You'll also work closely with our UK onboarding team to keep documents, communications and standards consistent, helping shape the SOPs and templates that make our onboarding seamless. Who Thrives Here You have at least two years' experience in membership coordination, customer service, sales support, client onboarding or administration. You communicate clearly and kindly, and you can explain contracts, fees and processes without making them feel intimidating. You're highly organised and can keep multiple onboarding journeys moving at once without dropping details. You take ownership. If an action is outstanding, you chase it, close it and keep things moving. You're comfortable with CRM systems (HubSpot ideally), plus Google Workspace and Microsoft Office. You handle confidential information with discretion and accuracy. You work well across teams and enjoy building good relationships with colleagues. Experience in fertility, reproductive health, healthcare or another service-led setting is a bonus, but not essential.

Work Environment

Remote working with flexibility (ideally you will be Miami based) Full-time and part-time positions available, with room to grow your hours and responsibilities as MSJ grows. A collaborative, fast-paced team that works closely across Engagement, Member Services and UK onboarding. Why This Role You'll be the first real experience many people have of what it means to be part of MSJ, at one of the most important moments of their lives. You'll join a mission-driven, growing organisation that supports individuals and families through their surrogacy journeys, with a team culture that values collaboration and real opportunities to develop your skills and responsibilities. Pay: $40,000.00 - $45,000.00 per year

Benefits

Health insurance Paid time off Experience: CRM software: 2 years (Required) membership onboarding or client conversion: 2 years (Required) developing or following SOPs: 2 years (Preferred) Language: Spanish and English (Preferred) Location: Miami, FL (Required) Work Location: Remote