Mortgage Default & Collections Manager More than 30 years ago, credit union leaders founded OwnersChoice specifically to serve the unique mortgage requirements of credit unions and their members. Assisting credit unions with mortgage loan production and servicing has been a core part of our business since our inception. We have earned a reputation for attention to detail, timeliness, and the ability to deliver a custom mortgage program that meets the needs of our client credit unions. We are seeking an experienced, results-driven Mortgage Default & Collections Manager to lead our mortgage servicing default operations. This key leadership role oversees collections, delinquency management, loss mitigation, homeowner assistance programs, bankruptcy administration, foreclosure oversight, investor reporting, and regulatory compliance. The ideal candidate combines strong mortgage servicing expertise with proven leadership, analytical, and problem-solving skills. This individual will be responsible for minimizing credit losses, improving borrower retention, preserving homeownership whenever possible, and protecting investor interests throughout the delinquency lifecycle. As a hands-on leader, the Financial Recovery & Homeowner Solutions Manager will oversee daily operations, coach and develop team members, monitor portfolio performance, and ensure compliance with investor guidelines, regulatory requirements, and company policies. Success in this role requires balancing financial recovery objectives with borrower-focused solutions while promoting operational excellence, effective risk management, and high-quality service.

Requirements

The successful candidate will drive measurable improvements in collections and delinquency resolution, strengthen loss mitigation and home preservation outcomes, maintain strong regulatory and investor compliance, and build a high-performing team committed to financial recovery and exceptional service. This is an opportunity for a motivated mortgage servicing professional to make a meaningful impact by protecting investor interests, supporting homeowners through financial challenges, and advancing the organization's risk management and operational goals. Hybrid remote - home office environment must be suitable for remote working, including high-speed internet access and a quiet space free from interruptions. In-office work required as determined by management. EOE