Welcome to brighthush – Where Education Meets Innovation

At brighthush, we’re redefining the future of learning. Our mission is simple yet powerful: to empower educators, administrators, and students worldwide with technology that promotes academic integrity, enhances engagement, and unlocks potential. With a presence in more than 50 countries, we blend data‑driven insights, intuitive design, and a relentless passion for innovation to deliver solutions that transform classrooms, campuses, and learning ecosystems.

If you thrive in a fast‑paced, purpose‑driven environment and want to make a tangible impact on the education sector, brighthush is the place for you. Our culture is built on curiosity, collaboration, and a commitment to excellence—values that guide every interaction with our customers, partners, and teammates.

Why brighthush is the Ideal Launchpad for Your Career

Impact at Scale – Your work will directly influence thousands of educators and students, helping institutions achieve higher retention, better learning outcomes, and stronger institutional reputation.

Diversity & Inclusion – We celebrate diverse perspectives and foster an inclusive environment where every voice is heard and valued.

Continuous Learning – From formal training to informal knowledge sharing, we provide the resources you need to grow both personally and professionally.

Remote‑First Flexibility – Enjoy the freedom of a fully remote role with flexible hours, while staying connected to a vibrant, global community.

Position Overview

We are looking for a Multilingual Associate Customer Success Manager fluent in English, French, and Spanish to join our UK‑remote team. In this role, you will be the trusted advocate for our customers, ensuring they derive maximum value from our platform, driving adoption, and uncovering growth opportunities. You will collaborate closely with Sales, Product, and Support teams to deliver a seamless, high‑impact customer experience that fuels retention and expansion.

Key Responsibilities

• Customer Relationship Management: Serve as the primary point of contact for a portfolio of enterprise and mid‑market customers, building strong, long‑term relationships through regular check‑ins, business reviews, and proactive outreach.
• Onboarding & Adoption: Lead the end‑to‑end onboarding process, ensuring customers are fully integrated, trained, and confident in using our platform. Track adoption metrics and recommend tailored strategies to accelerate usage.
• Growth & Upsell Identification: Analyze customer usage data, business objectives, and industry trends to uncover upsell and cross‑sell opportunities. Collaborate with Sales to craft compelling expansion proposals.
• Issue Resolution & Escalation: Act as the first line of defense for customer issues, diagnosing problems, coordinating with internal teams, and ensuring timely resolution. Escalate complex cases to senior stakeholders when necessary.
• Customer Advocacy: Gather and synthesize customer feedback, translating insights into actionable recommendations for Product and Engineering. Represent customer interests in internal strategy discussions.
• Reporting & Analytics: Maintain accurate records in Salesforce, generate regular reports on health scores, renewal likelihood, and churn risk. Use data to inform proactive outreach and retention strategies.
• Collaboration & Knowledge Sharing: Work closely with the broader Customer Success, Sales, and Support teams to share best practices, develop playbooks, and contribute to continuous improvement initiatives.
• Multilingual Communication: Deliver all customer interactions—emails, calls, webinars—in English, French, and Spanish, ensuring clarity and cultural relevance.

Essential Qualifications

• 1–2 years of experience in Customer Success, Account Management, or a related role within a SaaS or technology company.
• Fluency in English, French, and Spanish (written and spoken). Demonstrated ability to communicate complex concepts in multiple languages.
• Proven experience using CRM platforms, preferably Salesforce, to manage customer data, track interactions, and generate insights.
• Strong analytical mindset with the ability to interpret usage data, identify trends, and recommend actionable strategies.
• Excellent communication, presentation, and interpersonal skills—capable of building rapport with C‑suite executives and technical stakeholders alike.
• Self‑motivated, organized, and comfortable working independently in a remote setting while maintaining high levels of collaboration.
• Right to work in the United Kingdom.

Preferred Qualifications

• Experience in the education technology sector or with enterprise SaaS products.
• Background in customer onboarding, adoption, or implementation projects.
• Knowledge of learning management systems (LMS) or academic integrity tools.
• Experience with data visualization tools (e.g., Tableau, Power BI) to create dashboards and reports.
• Project management certification or experience leading cross‑functional initiatives.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering exceptional service and a deep understanding of customer success principles.
• Problem‑Solving: Ability to diagnose issues quickly, think creatively, and propose effective solutions.
• Strategic Thinking: Skill in aligning customer goals with product capabilities to drive long‑term value.
• Data‑Driven Decision Making: Comfortable working with metrics, KPIs, and dashboards to guide actions.
• Collaboration & Influence: Proven track record of working cross‑functionally and influencing stakeholders without direct authority.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces change as an opportunity.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in your professional development. As an Associate Customer Success Manager, you will have access to:

• Structured onboarding and mentorship programs with senior Customer Success leaders.
• Regular training sessions on product updates, industry trends, and advanced customer success techniques.
• Opportunities to lead cross‑functional projects, such as customer journey mapping or product beta programs.
• Clear career pathways to Senior Customer Success Manager, Customer Success Lead, or Customer Success Director roles.
• Support for external certifications (e.g., Certified Customer Success Manager, Salesforce Administrator).
• Access to a digital learning platform with courses on leadership, technology, and soft skills.
• Annual budget for conferences, workshops, and industry events.

Work Environment & Culture

brighthush champions a culture of transparency, innovation, and inclusion. Our remote‑first approach means you’ll enjoy:

• Flexible working hours that respect work‑life balance.
• Access to a virtual collaboration hub with video conferencing, chat, and project management tools.
• Regular virtual town halls, team‑building events, and cross‑departmental hackathons.
• A supportive community of peers who celebrate successes and learn from challenges together.
• Commitment to mental health and well‑being, with resources such as counseling services and wellness programs.
• Annual company retreats and local meet‑ups to foster face‑to‑face connections.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with market standards for entry‑level Customer Success roles in the UK.
• Performance‑based bonuses tied to customer health, adoption metrics, and expansion revenue.
• Comprehensive health and dental insurance plans.
• Generous paid time off (PTO) policy, including holidays, personal days, and sick leave.
• Parental leave benefits that exceed statutory requirements.
• Professional development budget for courses, conferences, and certifications.
• Employee referral program with attractive incentives.
• Access to a digital learning platform with courses on leadership, technology, and soft skills.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.

How to Apply

If you are a proactive, multilingual professional eager to make a tangible impact on the success of educational institutions worldwide, we want to hear from you. Submit your application through the link below, and let’s explore how you can grow your career while helping students and educators thrive.