About brighthush and the Customer Experience Revolution

At brighthush, we are redefining the way brands connect with their customers. With a global footprint that spans continents and a portfolio of more than 750 digital‑first partners, we bring world‑class customer experience (CX) solutions to life. Our mission is simple: empower brands to deliver seamless, memorable interactions at every touchpoint, turning ordinary moments into extraordinary experiences.

As a leading CX provider, brighthush leverages cutting‑edge technology, data‑driven insights, and a culture of continuous improvement to help our clients stay ahead in an increasingly competitive marketplace. Whether it’s through omnichannel support, AI‑powered chatbots, or proactive service strategies, we enable our partners to meet—and exceed—customer expectations in real time.

We are now looking for a dedicated, multilingual Remote Customer Support Specialist who speaks Dutch and English to join our dynamic team. If you thrive in a fast‑paced, collaborative environment and are passionate about delivering exceptional service, we want to hear from you.

Key Responsibilities

• Multi‑Channel Support: Respond to customer inquiries via phone, live chat, and email, ensuring a consistent, high‑quality experience across all channels.
• Problem Solving & Decision Making: Take ownership of complex issues, think on your feet, and make informed decisions that resolve up to 90% of customer contacts on first interaction.
• Product & Service Guidance: Provide accurate, up‑to‑date information about our clients’ products and services, consistently exceeding productivity and quality standards.
• Escalation Management: Identify when a situation requires escalation, follow predefined protocols, and collaborate with cross‑functional teams to achieve swift resolution.
• Customer Insight: Listen actively to understand each customer’s unique needs, and tailor solutions that align with key performance indicators (KPIs) such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT).
• Data Accuracy: Navigate multiple systems simultaneously to update electronic records promptly and accurately, ensuring data integrity.
• Team Collaboration: Proactively support colleagues, share best practices, and contribute to a culture of continuous improvement.

Essential Qualifications

• Fluent Dutch (C1 level) and strong English communication skills (B2 or higher).
• Prior experience in a contact center or customer‑facing role is highly desirable.
• Demonstrated ability to adapt quickly to evolving products, processes, and technologies.
• Excellent attendance record and punctuality.
• Proficient computer literacy, comfortable with multiple software platforms and data entry.

Preferred Qualifications

• Experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing tools.
• Knowledge of Dutch market trends and consumer behavior.
• Previous exposure to B2B or B2C service environments.
• Certifications in customer service or related fields.

Key Skills & Competencies

• Communication: Clear, concise, and empathetic communication in both Dutch and English.
• Analytical Thinking: Ability to assess situations quickly and identify root causes.
• Technical Aptitude: Comfortable learning new software and troubleshooting basic technical issues.
• Time Management: Efficiently juggle multiple tasks while maintaining high service quality.
• Team Player: Collaborative mindset, willing to share knowledge and support peers.
• Customer‑Centric Attitude: Passion for delivering outstanding customer experiences.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding and continuous training programs tailored to your role.
• Access to global best‑practice resources and industry certifications.
• Clear career pathways from Customer Support Specialist to Team Lead, Operations Manager, or CX Strategist.
• Mentorship from seasoned CX leaders and cross‑functional exposure.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Company Culture

Working remotely with brighthush means you can balance professional excellence with personal flexibility. Our culture is built on:

• Inclusivity: A diverse, global team that values every voice.
• Innovation: Encouraging experimentation and creative problem‑solving.
• Well‑being: Resources for mental and physical health, including virtual wellness sessions.
• Community: Regular virtual team‑building events, charity initiatives, and internal competitions.
• Recognition: Celebrating achievements through awards, shout‑outs, and milestone celebrations.

Compensation, Perks & Benefits

While specific figures may vary based on location and experience, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses and incentive programs.
• Comprehensive health coverage, including additional medical insurance.
• Digital gift vouchers and partner discounts (e.g., sports cards, streaming services).
• Flexible work hours and the option to work from home.
• Paid time off, public holidays, and a generous vacation policy.
• Access to internal training, tuition reimbursement, and professional development funds.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re joining a mission to transform customer experiences worldwide. You’ll work alongside passionate professionals, leverage state‑of‑the‑art technology, and have the freedom to innovate and grow. Whether you’re a seasoned CX veteran or a recent graduate eager to make an impact, brighthush offers the platform, support, and culture to help you thrive.

Ready to Make a Difference?

If you’re ready to bring your Dutch and English language skills, customer‑first mindset, and problem‑solving expertise to a global leader in CX, we encourage you to apply today. Join brighthush and help shape the future of customer service—one interaction at a time.