Network Engineer Fully remote - South Africa - work from home Industry - MSP Salary - Up to R38,000 basic per month plus benefits Hours - US hours (typically 3 pm - 12 am SAST) ROLE OVERVIEW: - Own day-to-day network monitoring, troubleshooting, configuration, and documentation for client and internal environments. - Support network gear remotely, including switches, firewalls, routers, access points, and VPNs connected at the Fair Lawn site. - Work closely with NEs; coordinate with Engineers when physical access is required. - Operate with MSP discipline: clear ticket notes, safe changes, proactive monitoring, and customer-ready communication. DAILY MONITORING FOCUS: - Availability: Internet/WAN/LAN uptime, VPN tunnel status, firewall/switch/AP health, and key device alerts. - Performance: bandwidth usage, network speed, interface utilization, latency, jitter, packet loss, and ping drops. - Wireless: AP status, SSID availability, roaming/client drops, coverage concerns, and dashboard/controller alerts. - Escalation: document findings, identify trends, summarize business impact, and escalate to Local NEs with next steps. CORE RESPONSIBILITIES: - Troubleshoot outages, slow network reports, VPN failures, wireless issues, VLAN problems, DHCP/DNS symptoms, routing issues, and intermittent connectivity. - Configure VLANs, trunks/access ports, ACLs, NAT, routes, SSIDs, DHCP relay, firewall policies, SSL VPN, and IPsec/site-to-site VPN tunnels. - Perform remote changes using backups, change notes, testing steps, rollback plans, and maintain clean documentation for tickets, network changes, monitoring findings, and client-facing updates. MUST-HAVE SKILLS: - Hands-on experience with Cisco, Cisco Meraki, Fortinet/FortiGate, and Palo Alto-class network environments. - VPN setup and troubleshooting experience is mandatory, especially SSL VPN and IPsec/site-to-site VPN. - Firewall experience: policies, NAT, ACLs, routing, DNS impact, log review, and security rule troubleshooting. - Switching/routing experience: VLANs, STP, trunks, access ports, port channels/EtherChannel, inter-VLAN routing, routing tables and reserving IPs. - Wireless experience: access point support, SSIDs, roaming/client drops, coverage issues, and Meraki/controller dashboard alerts. - Monitoring mindset: uptime, latency, packet loss, bandwidth saturation, interface errors, AP failures, and recurring degradation patterns. - Remote change discipline: backups, change notes, validation, rollback plan, and coordination with on-site smart-hands. - Strong communication: clear ticket updates, escalation notes, change summaries, and client-ready impact statements. - Certifications such as CCNA, CCNP Enterprise/Security, Fortinet, Palo Alto, Meraki, or equivalent credentials. - MSP experience supporting multiple clients, different network standards, and urgent network escalations. PREFERRED SKILLS: - Supporting Go-lives and Network migrations before, during, and after onboarding new clients. - Experience with Cisco Catalyst, Meraki MX/MS/MR, FortiSwitch, FortiAP, Cisco ASA/Firepower, Palo Alto, and FortiGate platforms. - Adjacent technical exposure: Cisco ISE, Zscaler, SD-WAN, CUCM/voice networks, syslog, Azure, VMware/Hyper-V, Linux, and Windows servers. - Experience with ticketing/PSA platforms such as Halo and documentation tools such as Hudu. - Experience with RMM tools such as Ninja and ScreenConnect.