Job Summary The Notification System Representative is responsible for receiving telephone calls from excavators, utilities, and homeowners; querying callers to collect required information; entering data into the Ticket Management System (Pelican); and helping to resolve customer issues or complaints. The Representative is also responsible for accurately identifying worksite locations on a map based on the information provided by the caller.

Responsibilities

Assist excavators, utilities, and homeowners with phone and online requests by answering questions, resolving issues and complaints, and providing basic education on the MISS DIG 811 notification process. Create and verify tickets in the Pelican ticket management system based on information provided by callers. Accurately identify worksite locations on a map based on information provided by callers. Stay current on best practices for educating callers on basic damage prevention principles. Actively participate in training opportunities to deliver up-to-date, quality service to customers. During periods of low call volume, participate in development opportunities, including cross-departmental training initiatives and regularly scheduled seminars. Travel up to 5% of the time. Perform other duties as assigned.

Requirements

High school diploma or equivalent. Valid driver’s license. Proficiency with Pelican, RingCentral, and Microsoft platforms. Strong communication, interpersonal, and problem-solving skills. Strong multitasking and time management skills, with a proven ability to work under pressure and adapt to fluctuating demands. Ability to proofread quickly and accurately, with strong spelling skills. Ability to manage, organize, and retain information for easy retrieval. Ability to take initiative and use sound judgment. Ability to handle confidential information with discretion and recognize what information is private. Ability to work both independently and as part of a team. Dependable and adaptable to change and growth. Pay: $22.00 per hour Expected hours: 40.0 per week Benefits 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Retirement plan Tuition reimbursement Vision insurance People with a criminal record are encouraged to apply Application Question(s) This role is scheduled to work the day shift, but could vary depending on the schedule. Is this OK? License/Certification: Driver's License (Required) Work Location: Remote