The Operations Coordinator, Program Operations supports the implementation of ICF’s utility-sponsored energy efficiency programs, with a focus on commercial building systems and energy-efficient technologies. This entry-level role plays a crucial part in ensuring the efficient and effective management of energy and environmental programs by identifying opportunities for process improvements, sharing best practices, and collaborating with cross-functional teams. This position offers opportunities to build technical and consulting skills, gain exposure to major initiatives, and contribute to impactful energy solutions. By leveraging ICF’s deep understanding of client needs and emerging technologies, the Operations Coordinator helps deliver high-quality services that support energy efficiency goals. This position will support client work in the southeast, including Mississippi and South Carolina. Preference for individuals in those states or individuals in the central or eastern time zone. Work is fully remote. The anticipated pay for this position is in the $60K range.

Key Responsibilities

Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed. Develop and share best practices across the team and organization. Collaborate with IT, Reporting, Marketing, and Customer Care teams. Conduct analyses to identify trends, issues, and opportunities for improvement. Assist with processing incoming project applications. Review project application forms and submittals to ensure compliance with program policies and procedures. Assign project applications for further processing and review per program policies and procedures. Assist with customer and contractor inquiries. Coordinate quality control follow-up on project inspections and customer surveys as appropriate. Skills Application review and compliance tracking Team collaboration and stakeholder communication Data analysis and reporting Process documentation and improvement Strong time management and organizational skills Advanced proficiency in Microsoft Excel Analytical thinking and problem-solving Effective written and verbal communication

Required Qualifications

Bachelor’s degree in a relevant field or Associates degree with minimum of 2 years of work experience.

Preferred Qualifications

Strong time management, communication, and organization skills. Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel. Outstanding analytical, writing, and communication skills. Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets). Experience with Power BI (or similar data visualization tool). Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate Bot and Third-Party Applications Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration. Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact Candidateaccommodation@icf.com for assistance. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Work Authorization and Sponsorship All candidates must be authorized to work in the United States. This position is not eligible for new H-1B visa sponsorship by ICF. Candidates who currently hold valid work authorization may be considered for a change of employer petition, subject to company policy and applicable immigration requirements. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Nationwide Remote Office (US99)