Company Description

Sweat EXT is an infrared heated fitness fusion studio offering 45-minute workouts that blend Pilates, barre, yoga, and HIIT into a transformative experience. Classes take place in a Hot Room warmed to 80–86 degrees Fahrenheit using infrared technology, enhancing performance and providing deeper detox benefits. The studio’s unique method is designed to improve flexibility, strength, and mobility while supporting effective breath mechanics. Sweat EXT focuses on creating an empowering, results-driven environment for clients seeking innovative, low-impact yet challenging fitness experiences. Role Description The Operations Lead is a full-time, on-site role responsible for supporting the day-to-day operational effectiveness of Sweat EXT. This role oversees scheduling coordination, team management, and ensures accurate communication between our team and our clients. The Operations Lead monitors studio processes, updates our systems, and helps streamline workflows to enhance team and client experience and studio efficiency. Responsibilities also include assisting with basic reporting, maintaining operational standards, and collaborating with leadership to implement improvements and support special projects. Lead daily studio operations: Ensure the studio is organized, clean, welcoming, and running efficiently. Deliver an exceptional member experience: Build relationships with members, anticipate their needs, and help create a strong sense of community. Support and lead the team: Coordinate front desk coverage, support instructors and team members, and help foster a positive studio culture. Manage scheduling and systems: Oversee schedules, bookings, attendance, and day-to-day administrative processes. Drive membership engagement: Support member retention, follow up with prospective clients, and identify opportunities to improve the member journey. Maintain studio standards: Oversee supplies, equipment, inventory, and facility readiness. Solve problems proactively: Handle day-to-day challenges with professionalism, sound judgment, and a solutions-focused mindset. Support business performance: Monitor operational goals and help identify ways to improve efficiency, service, and studio growth.

Qualifications

Experience in operations coordination or administrative support in a fitness, wellness, or service-based environment. Strong organizational, time management, and multitasking abilities to manage schedules, rosters, and operational workflows. Comfort with digital tools and systems (e.g., scheduling platforms, spreadsheets, communication apps) and the ability to learn new software quickly. Clear written and verbal communication skills and a client-focused mindset to support positive studio interactions. Ability to work independently in a remote setting, demonstrate sound judgment, and maintain confidentiality when handling client and business information. Interest in fitness, wellness, or infrared-based training methods; prior experience in boutique fitness operations is a plus. High school diploma or equivalent required; further education or certifications in business, operations, or fitness are beneficial.