Operations Manager

📍 Cape Town (Remote, with in-person collaboration as needed) 🕒 Full-Time

ABOUT THE COMPANY Eco Nappii is a fast-growing, founder-led baby-care brand disrupting the South African nappy market with 100% organic bamboo nappies, wipes and pull-ups. Built by a mother on a mission for health-first, honest baby care, Eco Nappii is a values-driven business that moves quickly and expects the people around it to move with it.

ABOUT THE ROLE As we grow, we're looking for adaptable people with a clear area of strength who are also comfortable working across functions when needed. This role is part of a small, founder-led team where initiative, ownership and follow-through matter more than job titles and where you'll have real visibility into how the business is built and run.

IS IT FOR ME?

• Experience in operations, project/programme management, implementation, chief of staff or founder-support roles
• Systems-minded, highly accountable and commercially aware
• Analytical but practical, with exceptional follow-through
• Comfortable working across departments and driving projects from idea to completion
• Based in Cape Town or surrounding areas

WHAT YOU'LL BE DOING

• Translate company priorities and ideas into structured, actionable plans
• Develop, track and report on KPIs, dashboards and trackers
• Build and improve systems, workflows, processes and SOPs
• Coordinate across teams and hold external vendors accountable
• Run meeting rhythms and keep priorities and actions on track
• Manage deadlines and deliverables, identifying and resolving bottlenecks
• Support the rollout of new initiatives and create visibility across projects
• Help establish repeatable systems as the company scales
• Keep the wider business aligned, accountable and moving

WHAT'S IN IT FOR YOU?

• A high-trust, high-impact role working directly alongside the founder
• Real ownership over how the business runs day to day
• The chance to help shape the systems and structure of a growing brand from the ground up
• Genuine variety across strategy, execution and problem-solving

OUR CULTURE Eco Nappii is built on care for babies, for families and for the team behind the brand. It's a founder-led, fast-moving business where initiative and follow-through are valued more than job titles. If you're proactive, dependable and want to be part of a growing brand doing things differently, we'd love to hear from you.

Experience in operations, project or program management, implementation, chief of staff, or founder support; systems-minded, accountable, analytical, commercially aware, and able to drive cross-functional projects.

Key Responsibilities

• developing systems
• tracking KPIs
• coordinating teams

Skills & Tools

KPI, SOP

Job Details

• Category: Business Operations
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Cape Town, Western Cape, South Africa
• Languages: English

About Eco Nappii

A fast-growing South African baby-care brand offering organic bamboo nappies, wipes, and pull-ups. — Industry: Retail and Wholesale