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Order Management & Logistics Team Lead/Manager
We’re Hiring: Order Management & Logistics Team Lead / ManagerLocation: Philippines
Employment: Full-Time
Department: Order Management / Supply Chain & Logistics
About the Role:Addiction Foods is looking for an experienced and hands-on Order Management & Logistics Team Lead / Manager to lead our international order management and logistics operations.This is not purely a people-management role. We need someone who can personally manage orders in SAP, handle international/export requirements, lead a team, and improve existing workflows through process improvement, automation, and AI tools.
Key Responsibilities:
- Lead the Order Management & Logistics team while remaining hands-on with daily operations.
- Manage the end-to-end order process from order receipt and validation through SAP processing, fulfillment, shipment, and delivery.
- Process and monitor orders for multiple international markets.
- Coordinate export shipments, including shipping documentation, freight arrangements, customs/export requirements, and logistics providers.
- Work closely with Sales, Finance, Supply Chain, Warehouse, customers, distributors, and freight partners.
- Monitor backorders, delivery performance, order exceptions, and customer requirements.
- Identify process bottlenecks and implement continuous improvements and workflow automation.
- Use AI and digital tools to improve order processing, reporting, documentation, exception management, and team productivity.
- Develop and maintain SOPs, controls, KPIs, and dashboards.
- Coach the team, allocate workload, monitor performance, and drive operational improvements.
- Proven hands-on Order Management experience, including actual order processing.
- Hands-on SAP experience is required.
- Experience processing orders for international markets/customers.
- Strong experience in export operations and international logistics.
- Proven experience leading an Order Management, Logistics, Customer Service, or Supply Chain team.
- Demonstrated experience in process improvement and workflow automation.
- Knowledge and practical understanding of AI tools and their application to business processes.
- Strong understanding of the end-to-end order-to-delivery process.
- Strong Excel, reporting, analytical, and problem-solving skills.
- Ability to balance hands-on operational responsibilities, team leadership, and process transformation.
- Strong English communication and stakeholder-management skills.
Hands-on SAP order management experience, international/export logistics experience, team leadership, process improvement and automation, AI tools knowledge, strong Excel and reporting skills, English communication.
Key Responsibilities
- managing orders
- leading team
- improving processes
Skills & Tools
SAP, Microsoft Excel, AI tools
Job Details
- Category: Supply Chain / Logistics / Procurement
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — Pasig, Metro Manila, Philippines
- Languages: English
About Addiction Pet Foods
A pet food company managing international order and logistics operations. — Industry: Manufacturing