OverviewOur growing Health Home Division is a Virtual Home for Medicaid recipients withchronic health conditions. It is a care management model where all individual caregiverscommunicate to address patient's needs in a comprehensive manner. Essen's healthhome division has a team of care coordinators who function as connectors andcoordinators to a patient's care team and connect members to the social services theyneed, including housing, transportation to appointments, medication reminders,educational courses, financial support and more.Job SummaryThe Outreach Supervisor is responsible for managing and supervisingthe team of Outreach Specialists, and a Community Support Navigator. The incumbentwill individually monitor the team's performance and productivity, so the team meets thedaily and monthly target. She will review and audit all consents to ensure that the teammaintains the health home standards. The Outreach supervisor will manage theworkflow, create schedules and delegate tasks as required. Also, the OutreachSupervisor will assess the work performance of the outreach specialists and documentareas that require improvement.ResponsibilitiesProvides ongoing supervision to the team of Outreach Specialists andCommunity Support Navigators. Performs periodic performance reviews of the assigned team members toprovide guidance and support. Observes staff performance during house calls, office and specialty clinichours and provides ongoing feedback to improve the outreach specialist'sefficacy. Utilizes internal project management instruments to monitor individual andteam performance in meeting daily and monthly deliverables. Ensures that the teams members meet the daily targets and monthlydeliverable. Works with the enrollment supervisor to monitor the outreach and enrollmentprocess for each patient. Ensures that the assigned team members receive ongoing training toincrease their efficacies to perform their duties. Monitor enrollment process for each patient from outreach to enrollment. Reviews and approves all new enrollments to determine the appropriatenessof their eligibilities. Also, ensure that the service linkages are developed andmaintained. Collaborates and coordinates with internal and external stake holders,including house calls, office and specialty offices and CBO providers toincrease Essen's visibility and health home enrollment. Collaborates with the House call division, medical and specialty office andCBO to increase referrals. Serves as the point of contact for Lead Health Homes regarding enrollment. Works collaboratively with other outreach teams to ensure Health Homesgoals and objectives are being met and conducts quality reviews and patientsatisfaction to ensure that outreach and enrollment workflows are beingfollowed. Follows best practice and clinical standards and adheres to departmental andState guidelines. Performs all other duties or actions as required.QualificationsAssociate's/Bachelor's/master's degree preferred. At least two years' experience in outreach. At least one year of supervisory and training experience is preferred. Excellent written and oral communication skills required. Proficiency in Spanish and other languages is preferred. Ability to multi-task well while maintaining a positive can do attitude. Demonstrated ability to manage a team in a fast-paced environment whilebuilding and enhancing team productivity. Demonstrated professionalism and leadership skills along with the ability todevelop, direct and support staff.Equal Opportunity EmployerEssen Health care is proud to be an equal opportunity employer, and we seekcandidates who desire to work in and serve an ethnically diverse population. Experience: 2 years required