PURPOSE AND SCOPE:

The Patient Account Representative - Collections provides administrative support to the collections operations within the assigned function(s).  Through ongoing database maintenance, the Patient Account Representative - Collections ensures the timely receipt of claim payments and minimizes bad debt accrual.  In this capacity, the Patient Account Representative - Collections provides outstanding customer service to customers and vendors through effective and timely communication.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Under general supervision, identify and resolve routine outstanding claims.
• Generate and analyze diverse reports and work lists in the identification and resolution of general patient account issues.
• Assist in the resolution of outstanding payments from past due accounts.
• Ensure timely receipt of claim payments; processing payments accordingly and reconciling all necessary data.
• Perform all responsibilities in compliance with company policies and procedures; ensuring timely and complete documentation of activities performed.
• May serve as a point of contact for customers and/or external vendors in response to inquiries and unresolved issues.
• May mentor other staff as applicable.
• Assist with various projects as assigned by direct supervisor. 

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasionally lift and/or move up to 50 pounds.

EDUCATION:

• High School Diploma required 

EXPERIENCE AND REQUIRED SKILLS:  

• 1 - 2 years' related experience.
• General computer skills with working knowledge of word processing, spreadsheet, and email applications.
• Detail oriented with good analytical and organizational skills.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Excellent oral and written communication skills to effectively communicate with customers and all levels of management.

 The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies. Hourly Rate: $17.00 - $27.00 Non-Bonus Eligible Positions: include language below. Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave. Bonus Eligible Positions – include language below. Benefit Overview: This position offers a comprehensive benefits package including medical, dental, and vision insurance, a 401(k) with company match, paid time off, parental leave and potential for performance-based bonuses depending on company and individual performance.

Fresenius Medical Care maintains a drug-free workplace in accordance with applicable federal and state laws.

High school diploma required; 1-2 years related experience; general computer skills with word processing, spreadsheet, and email applications; detail-oriented with good analytical and organizational skills; effective communication skills.

Key Responsibilities

• resolving outstanding claims
• generating reports
• processing payments

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — United States
• Salary: USD 35,360 – 56,160 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Retirement plan
• Generous parental leave

About Fresenius Medical Care

A global healthcare company providing dialysis and related medical services. — Industry: Healthcare