Description A Partner Operations Coordinator plays a pivotal role in ensuring the smooth and efficient functioning of partner programs. They are responsible for assisting with the day-to-day operations of the Partner Development Team, collaborating with internal teams and external partners to drive success. They also play a key role in supporting the contract management process, ensuring accurate documentation, and facilitating effective communication between internal stakeholders. This role requires a proactive and organized professional with excellent communication skills and a keen eye for detail.

Key Responsibilities

Collaboration with Internal Teams: Work closely with cross-functional teams such as Finance, Instructors, Customer Care, Partner Success and Partner Development to ensure alignment on partnership goals and objectives. Issue Resolution: Address and resolve operational issues promptly, working collaboratively with partners and internal teams to find effective solutions. Documentation Management: Assist in the preparation, organization, and maintenance of contract documentation. Ensure that all contracts and related documents are accurately filed and easily accessible. Prepare and coordinate certificates of training for contracts as requested. Contract Review and Analysis: Conduct basic reviews of external contracts to ensure they adhere to company policies and negotiate contracts. Collaborate with internal teams to identify any discrepancies or areas of concern. Contract Scheduling: Book Certified Instructors for contract services. Working with Certified Instructors, maintaining and updating unscheduled contracted services. Working with HR and Certified Instructors, ensure background check requests are completed promptly. Communication and Coordination: Act as a liaison between internal teams and external parties for routine contract-related inquiries. Coordinate with various departments to gather necessary information for contract creation and maintenance.

Requirements

Bachelor’s degree Paralegal experience preferred Proven experience in partner operations, account management, or a related role. Strong organizational skills with the ability to manage multiple tasks and priorities. Excellent communication, interpersonal skills and attention to detail. Analytical mindset with proficiency in data analysis and reporting. Familiarity with CRM systems and collaboration tools. Ability to work both independently and collaboratively in a team environment.