See yourself at Twilio

Join the team as Twilio’s next Payroll Analyst II (US and Mexico Payroll).

About the job

This position is needed to support US and Mexico payroll operations.

Join our team as a Payroll Analyst based in Mexico to bridge cross-border operations and drive payroll accuracy across both Mexico and the US. You will manage end-to-end processing, align local statutory requirements with US payroll practices, and deliver a seamless pay experience for a growing international workforce. If you thrive in dynamic, cross-functional environments and enjoy solving complex multi-country payroll challenges, this is your opportunity to make a direct impact. 

Responsibilities

In this role, you’ll:

• Process multi-state US biweekly payroll within Workday, ensuring accurate calculations and data integrity.
• Coordinate with the local payroll vendor to validate inputs, review outputs, and ensure compliant payroll delivery for Mexico. 
• Provide operational coverage and backup support across Americas regional payroll cycles as needed.
• Perform detailed biweekly payroll audits alongside US team members to verify all transactions are processed and reported accurately.
• Cultivate positive working relationships with internal stakeholders by providing timely payroll support and operational feedback.
• Resolve employee inquiries submitted through ServiceNow promptly and professionally, meeting established SLAs.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required

• 3+ years of experience processing payroll for the US
• Previous Workday Payroll processing experience 
• Knowledge of payroll processes, statutory laws, and Fair Labor Standards Act.
• Excellent written, and verbal communication skills in English
• Intermediate Excel Proficiency

Desired

• PAYO certification FPC or CPP 
• ADP Smart Compliance or OSV Sphere (or similar platform) experience 

Location

This role will be remote, and based in Mexico.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 5% travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

3+ years US payroll processing experience; Workday Payroll experience; knowledge of payroll laws and FLSA; English communication; intermediate Excel; PAYO certification (FPC or CPP) preferred; ADP Smart Compliance or OSV Sphere preferred.

Key Responsibilities

• processing payroll
• coordinating with vendors
• resolving employee inquiries

Skills & Tools

Workday, Microsoft Excel, ServiceNow, ADP Smart Compliance, OSV Sphere

Job Details

• Category: Finance and Accounting
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Mexico
• Languages: English

Benefits

• Generous paid time off
• Retirement plan
• Generous parental leave

About Twilio

A cloud communications platform that provides software solutions for customer engagement. — Industry: Information Technology