This is a Fully Remote Job About Our Client: The organization operates within the pension administration and retirement benefits sector. It addresses challenges related to managing pension plans, ensuring accurate benefit calculations, and responding to participant inquiries. The program focuses on delivering timely and precise pension benefit services to participants, beneficiaries, clients, and third parties, contributing to operational excellence in retirement benefit management. About the Opportunity: The PENSION BENEFITS ADMINISTRATOR role is designed to support pension plan administration by researching and resolving participant issues, reviewing benefit reports, and ensuring accurate benefit processing. This position contributes directly to the quality and reliability of pension services provided to plan participants and stakeholders. It offers an opportunity to develop expertise in pension administration, engage in collaborative problem-solving, and support ongoing projects within a remote work environment. Responsibilities: Research and respond to participant issues involving eligibility, benefits, plan provisions, tax inquiries, and electronic funds transfers. Review benefit reports and Business Requirements Documents, taking necessary actions. Complete payment setups for pension annuities and lump-sum payments under senior guidance. Conduct research and data analysis to resolve inquiries from participants, clients, and third parties. Acquire, review, and communicate relevant information to plan participants and beneficiaries. Respond to customer inquiries, pension verification, and form reprint requests. Investigate and resolve records with missing or incomplete data. Coordinate with banking vendors on participant service requests. Utilize PASS and other systems to perform pension administration tasks. Run queries and generate reports for information review and analysis. Participate in projects and assignments with senior team support. Collaborate with colleagues and leadership to address complex issues. Maintain knowledge of legal, regulatory, and industry changes affecting retirement benefits. Perform additional duties in compliance with policies and quality standards. Requirements: At least 18 years of age. Ability to pass a criminal background check. Strong verbal and written communication skills. Attention to detail, organizational skills, and problem-solving ability. Proficiency in navigating multiple computer systems and applications. Basic Microsoft Office skills, including Excel. Ability to manage tasks, follow procedures, and meet deadlines. Capability to work independently and collaboratively in a remote setting. Willingness to learn new systems and processes. Internet connection meeting specified speed requirements and Ethernet connectivity. Preferred Qualifications: Advanced Microsoft Excel skills. Familiarity with SQL, database queries, or reporting tools. Experience in pension administration, retirement benefits, or financial services. Skills in researching customer inquiries, reviewing reports, and analyzing data. Knowledge of pension plan provisions and retirement plan documentation. Pay Range and Compensation Package: Pay rate: $19.38 to $24.23 per hour. This rate may be lower than some state minimum wages; applicants should consider this before applying. Benefits & Perks: Health insurance coverage. Voluntary dental and vision programs. Life and disability insurance. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.