Key Responsibilities

Culture and Communications

• Promote and embed our cultural values throughout all activities.
• Arrange and attend internal events, communications and training to evangelise our core values and desired culture, keeping them at the forefront of our people’s minds.
• Identify and implement improvements for diversity and inclusion, health and happiness, work environment, recognition and communication.
• Challenge behaviours which are not consistent with our people strategy and culture.

Performance Management and Continuous Improvement

• Identify improvements for departments and individuals by analysing data and other inputs.
• Assist our leaders in succession planning to solve single points of failure and to plan internal promotions.
• Provide comprehensive, pragmatic and commercially focused employment advice and best practice guidance to managers, ensuring they are equipped to confidently manage their teams.
• Coach managers and our people to improve performance and conduct, implementing formal action where required.
• Act as a trusted advisor on employee relations matters, including disciplinary, grievance, capability, absence management and performance cases.
• Support organisational change initiatives, restructures and TUPE consultations where required.
• Support managers in ensuring our people have clear and measurable objectives and development plans.
• Resolve employee questions, enquiries and complaints, or direct them to the appropriate parties.
• Support the implementation of People policies and procedures, ensuring fairness, consistency and compliance with employment legislation.
• Partner with Talent Acquisition and Finance to provide guidance on contractor engagements, including contractor compliance, IR35 considerations and contingent workforce requirements.
• Support the delivery of the People Agenda by working alongside the Head of People and Culture to execute objectives that support the wider priorities of the People Function.
• Promote fairness, consistency and an excellent employee experience at every opportunity.

Personal Development

• Coach and advise managers to set meaningful development objectives for their teams and individuals.
• Implement training sessions and development programmes that inspire our people to do their best work.
• Create and deliver engaging learning resources that build management capability and support organisational development.

Skills, Knowledge and Expertise

• Bachelor's degree in a relevant field or substantial equivalent experience.
• Experience in an operational/generalist HR role, typically of at least five years.
• Strong employee relations experience, with the confidence and credibility to manage complex cases independently.
• Comprehensive knowledge of UK employment law.
• Demonstrable experience of implementing policies, procedures and organisational change.
• Experience supporting organisational restructures, consultations and TUPE transfers.
• Experience supporting contractor populations and an understanding of contractor compliance and IR35 requirements.
• Experience of delivering training sessions and creating learning resources.
• Excellent interpersonal, communication and stakeholder management skills, with the ability to influence and challenge constructively at all levels.
• Strong problem-solving skills and the ability to make pragmatic, balanced decisions.
• Comfortable working within a fast-paced environment where priorities can change quickly.

The Ideal Candidate

• Enthusiastic, motivated self-starter.
• Service-driven, with a genuine passion for delivering an excellent experience for managers and employees.
• Pragmatic and solutions-focused, able to balance commercial needs with people considerations.
• Comfortable working in ambiguity and adapting to changing priorities.
• Excellent communication and relationship-building skills.
• Confident reaching out to stakeholders and colleagues to solve problems and understand business needs.
• Comfortable working independently as well as collaboratively within a team.
• Resilient, approachable and able to build trust across all levels of the organisation.
• Happy working in a remote-first environment with occasional travel.

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