Role: Principal AI Solutions Architect – Customer Success Location: California (Remote) Role Type: Contract Visa: Independent Visa Only Job Description: Seeking a Principal AI Solutions Architect with strong experience in Genesys CCaaS, digital/voice bots, IVR, routing applications, and Generative/Agentic AI. The candidate will lead customer-facing solution design, bot development, implementation, and delivery of AI-powered conversational experiences. Key Responsibilities: Design and develop digital bot flows, IVR, routing applications, and agentic virtual agents using Genesys platforms. Lead customer workshops, solution demonstrations, technical consulting, and implementation. Develop and maintain integrations, webhooks, fulfillment logic, and conversational workflows. Collaborate with product owners and technical teams on requirements, user stories, and delivery. Create test scripts, support UAT/QA, troubleshoot issues, and provide knowledge transfer. Estimate project effort and ensure deployment quality and customer satisfaction. Must-Have Skills: 10+ years of experience in CCaaS, routing, bots, and application development. 6+ years of digital/voice bot experience with Google Dialogflow or Amazon Lex. Strong webhook/fulfillment development skills. Genesys Cloud, Architect, IVR, and routing experience. Generative AI and Agentic AI knowledge. Strong customer-facing consulting and communication skills. Ability to work US hours and willingness to travel.