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Product Information Coordinator

Remote · Ghana Full-time

Job Title: Product Information Coordinator Monthly Pay: $3,841 - $5,532 USD per month Summary: A product information request arrives through a shared queue, gets reviewed, organized, updated in the appropriate system, communicated to the right contacts, and closed with clear status notes. This coordinator helps keep online product details consistent, current, and useful so internal teams and customers can rely on accurate item descriptions, attributes, images, and availability details. The role sits within the product management team and works under a product operations lead. It works closely with merchandising, ecommerce, marketing, supplier contacts, and internal product stakeholders to resolve missing or unclear details. This fully remote, work from home position is based in Minnesota, United States. The role requires a 40-hour weekly commitment. Working days and shift times may vary. Job Responsibilities: Receive product information requests through shared queues, emails, tickets, and internal task assignments, then confirm the requested item, field, source, and needed outcome. Review submitted product attributes, descriptions, category details, images, specifications, and supplier updates for completeness, consistency, and alignment with established product standards. Enter and update approved product details in a product information management system such as Akeneo, maintaining clear source references and update notes. Compare product details across ecommerce pages, supplier materials, and internal references to identify conflicting, missing, or outdated information. Coordinate with merchandising and supplier contacts to request clarification when required attributes, images, or specifications are unavailable or unclear. Organize request status, due dates, dependencies, and handoffs in a project management tool such as Jira, ensuring stakeholders can see current progress. Maintain product tracking lists in a spreadsheets and data entry tool such as Airtable for assigned items, outstanding questions, completed updates, and review status. Route complex product taxonomy, category placement, or attribute-definition questions to the product operations lead with concise background and supporting details. Notify requesting teams when updates are complete, explain any unresolved information, and follow up on open questions until an appropriate response is received. Meet quality expectations through accurate product updates, timely turnaround, complete notes, consistent naming, and dependable follow-up on assigned requests. Qualifications: High school diploma or equivalent. About 1-2 years of related product coordination, ecommerce catalog, merchandising support, or product operations experience preferred. Familiarity with product attributes, specifications, category structures, item descriptions, and online catalog presentation preferred. Experience using a product information management system such as Akeneo preferred. Experience using a project management tool such as Jira to organize assignments and track status preferred. Experience using a spreadsheets and data entry tool such as Airtable for structured product lists and update tracking preferred. Ability to review detailed information carefully, identify inconsistencies, and communicate concise questions to internal and external contacts. Strong written communication skills for update notes, clarification requests, status messages, and handoffs across teams. Reliable computer, high-speed internet, and quiet private workspace, with availability for the 40-hour weekly commitment and agreed working days and shift times. Authorization to work in the United States. Perks & Benefits: Fully remote work from home in Minnesota, United States. Structured onboarding and training on Akeneo, Jira, Airtable, product standards, and team workflows. Regular check-ins with the product operations lead for guidance, priorities, and feedback. Opportunities to build product catalog coordination, taxonomy review, ecommerce operations, and stakeholder support skills. Health coverage, paid leave, maternity leave, bonus opportunities, and stipends.

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