NorthStar Care is a next-generation, virtual treatment program for Alcohol Use Disorder (AUD) and Substance Use Disorder (SUD), grounded in science, technology, and deep compassion. Our program combines genetically-informed medical care, nutrient restoration, virtual reality–based peer support, and long-term wraparound treatment. We meet patients where they are - with evidence-based tools, stigma-free language, and a care model designed to restore health, dignity, and hope. We are a multidisciplinary team of physicians, peer guides, therapists, data scientists, designers, engineers, and professionals - all working toward one mission: to revolutionize addiction care and make recovery accessible, humane, and effective. Role Overview NorthStar is seeking a Production Designer to join our creative team on a temp-to-hire basis. This person will turn concepts into polished, on-brand assets quickly and accurately across clinical, marketing, and digital channels, and will play a leading role in how our team uses AI tools like Claude and ChatGPT in everyday creative production. This role blends hands-on production design with advanced, practical AI fluency. You will not only use AI to work faster. You will help build the prompts, workflows, and standards that make AI reliable, on-brand, and compliant across our team. This is an ideal role for a designer who is: Passionate about mission-driven work A daily, hands-on user of both Claude and ChatGPT who understands what each one does best Fast, precise, and organized in a high-volume production environment Excited to experiment with new tools and share what they learn Comfortable working in a highly collaborative, compassionate environment

Key Responsibilities

Production Design Produce high-quality, on-brand assets for social media, email, paid campaigns, web, presentations, print, and employer/payer-facing materials. Resize, adapt, and version creative across platforms, formats, and audiences quickly and accurately. Prepare final, production-ready files for print vendors, web, and digital partners. Maintain organized asset libraries, templates, file naming, and version control. Uphold NorthStar's brand pillars of compassion, clarity, and scientific integrity in every deliverable. AI-Powered Creative Workflows Use Claude and ChatGPT daily to speed up production, including drafting copy variations, building creative briefs, exploring layout and concept options, checking work against brand standards, and solving technical problems. Write, test, and refine prompts that produce consistent, high-quality, on-brand results, using techniques such as clear context, audience framing, examples, constraints, and structured outputs. Know when to use Claude, when to use ChatGPT, and when a task needs a human, and help the team make those choices. Build and maintain reusable AI resources, such as Claude Projects and Skills, custom GPTs, prompt libraries, and templates. Use AI image and design tools (such as Adobe Firefly and ChatGPT image generation) responsibly, with human review of every output before it is used. Use AI to support code-based design work, such as HTML/CSS snippets, interactive prototypes, and WordPress layout fixes. Document workflows and share best practices so the whole team gets better at using AI. Stay current on new AI features, models, and tools, and recommend the ones worth adopting. Responsible & Compliant AI Use Follow NorthStar's AI and privacy policies in every project, including never entering patient information or other protected health information into AI tools. Review all AI-assisted work for accuracy, brand fit, stigma-free language, and accessibility before it moves forward. Route clinical or medical content through clinical leadership review, and flag any claim or statistic that needs a source. Respect copyright and licensing rules for AI-generated and stock assets. Clinical & Patient Education Materials Lay out clear, stigma-free, patient-centered materials such as patient guides, medication-education handouts, and educational resources. Turn complex scientific and medical information into accessible, easy-to-understand graphics, working from content approved by clinical leadership. Design for diverse patient populations, with attention to accessibility, readability, and trauma-informed communication. Digital, Web & Multimedia Support page layouts and content updates on our WordPress website. Edit short-form videos and create simple motion graphics for marketing, patient education, and internal communications. Follow best practices for accessibility, performance, and responsive design. Cross-Functional Collaboration You will collaborate closely with: Brand & Engagement leadership and our Senior Designer Clinical leadership (e.g., physicians, scientists, educators) Marketing and Growth General Leadership & Communications This role is central to how we bring our work to life: quickly, consistently, and with care. Expert proficiency in the Adobe Creative Cloud suite: Illustrator InDesign Photoshop Premiere Pro HTML/CSS Wordpress Strong pluses: After Effects Java/JSON/PHP/Python/etc. Experience designing for clinical or scientific content, healthcare communications, or data visualization. Experience working within and evolving brand systems. Demonstrated skill in layout design, information hierarchy, and accessible visual communication. Proficiency in WordPress, including updating content and supporting layout or theme modifications. Functional understanding of HTML, CSS, and basic JavaScript (ability to troubleshoot layout issues, customize elements, or collaborate with developers). Ability to work autonomously while contributing to a highly collaborative, mission-driven team. A portfolio demonstrating strong design craft, cross-channel versatility, and thoughtful, human-centered work. Nice-to-Have (But Not Necessary) Experience Experience in behavioral health, medical design, public health, or patient education Experience with UX/UI tools (Figma, Adobe XD) Familiarity with accessibility standards (WCAG) Experience designing for vulnerable or stigma-impacted populations Motion graphics Data visualization for clinical outcomes or research Experience with VR environments or immersive media (not required) Who You Are Compassionate, thoughtful, and meticulous Able to translate complex ideas into humane, digestible visuals Comfortable working in a fast-paced, mission-driven environment Curious, open to feedback, continuously learning Passionate about improving the lives of individuals living with AUD/SUD Your work will help future and current patients feel safe, seen, and supported - and help clinicians communicate with clarity and care. Training & Development Work From Home