Job Description: Production Support Engineer Location: Remote, USA Job Type: Contract Job Summary Production Support Engineer - Focuses on monitoring, troubleshooting, automation, incident resolution, RCA execution, and day-to-day operational support. Monitor and support production applications across platforms to ensure high availability and operational stability. Troubleshoot application, infrastructure, API, database, and integration issues while driving timely incident resolution. Develop automation for monitoring, alerting, deployment validation, and operational tasks using modern DevOps and AI-assisted tools. Participate in on-call support, problem management, root cause analysis, and continuous improvement activities. Collaborate with development teams to enhance reliability, observability, and production readiness. Skills - Production Support & Incident Management Application Monitoring (Splunk, Dynatrace, Grafana, App Insights) Java / Spring Boot Troubleshooting SQL & PostgreSQL/Oracle CI/CD & DevOps Practices API & Microservices Support Root Cause Analysis (RCA) Automation & Scripting (Python/Shell) GitHub Copilot, M365 Copilot, AI-assisted Operations ITIL / Service Management Concepts