PTN_US_GBAMSREQID_CandidateBeelineID MSP Owner: Deepa Narayanan Location: San Jose CA Duration: 6 months skill id:10863927 Note: This position is now remote. Remote Role Program Manager — Infrastructure, Device Discovery & Service Mapping We are seeking an experienced Program/Project Manager to lead our Infrastructure, Device Discovery, and Service Mapping initiative — a program currently showing signs of schedule and delivery risk. This role requires someone who can run disciplined sprint-based execution and diagnose why the program is behind, correcting course without waiting for permission to raise hard truths. Required Qualifications - 5+ years managing technical infrastructure or IT operations programs - Demonstrated experience with network/device discovery and CMDB tooling (ServiceNow Discovery, Lansweeper, Device42, etc. — adjust to your stack) - Working familiarity with service/dependency mapping concepts and at least one mapping tool (ServiceNow Service Mapping, BMC Helix, etc.) — enough to ask the right validation questions of a technical lead, even if not personally building maps - Proven track record correcting a program that was behind schedule or over budget — request a specific example in interview, don't accept a generic claim - Comfortable running Agile/Scrum ceremonies in a 2-week sprint cadence - Strong written communication Preferred - Hands-on experience building or validating service maps (not just managing the team that does) - Experience with discovery protocols (SNMP, WMI, agent-based discovery) - PMP, CSM, or equivalent certification