Open to candidates residing in any KP authorized state to include CA, OR, WA, CO, GA, VA, HI, MD & D.C. however, selected candidate must be able to work within the hours of PST zone.

Please Note: Salary ranges are geographically based, and will vary based on your geographic location.

The Technology Product Owner owns the technology roadmap for an assigned sales program within National Sales & Engagement Solutions, such as Medicare, KPIF, Medicaid, Federal Employees, Commercial, or the Community Resource Hub. The role turns a deep understanding of how the program sells into approved business requirements, then partners with technology delivery teams to make sure the finished capability measurably improves the agent selling experience and the consumer shopping experience.

This is a strategic partner role to Sales Operations. Because the Product Owner aligns to business goals, defines the requirements, and approves the solution, the Product Owner is accountable for the outcomes those sales system changes produce - not only for delivering them. Platforms in scope include Salesforce CRM, NICE CXone, SmartReach, Marketo, Sales CDP, and the integrations that connect them.

In addition to the responsibilities listed below, this senior individual contributor is also responsible for managing strategic, enterprise-wide, cross-regional, and/or multi-disciplinary programs to drive exceptional business value for KP; managing evolving strategic priorities and providing strategic planning within and across programs to drive and ensure alignment and performance across the organization. This includes regularly monitoring the progress of initiatives across the program and proactively identifying risks and opportunities of strategic business value; raising visibility on critical issues to ensure effective resolution; and identifying, gathering and evaluating data and key performance drivers to understand strategy performance and any gaps. This position is also responsible for providing design plans and supporting the development and execution of change management strategies during key program or organizational changes and transitions; working in a variety of dynamic situations requiring exceptional consulting, internal influence, conflict management, and resource/team management; proactively conducting external research to identify and implement market leading practices; embracing a can-do strategic approach with sound business acumen; and advising and partnering with senior leaders while operating within a fast-paced environment.

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Manages medium-to-large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages increasingly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors program financials for medium-to-large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Manages program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities.
• Leads the work of program team members. Requests and coordinates internal and/ or external resources based on the alignment of team member skills and program demands. Promotes program vision and objectives with program team.
• Proactively monitors and identifies program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate.
• Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures.
• Ensures the alignment, buy-in, and coordination of diverse program stakeholders by building rapport with stakeholder teams, third party vendors, and senior management; and clarifying accountability and authority across stakeholders. Identifies and works closely with stakeholders, ensuring all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success.
• Assists with reviews of vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Assists with contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy.

• Minimum two (2) years experience working with senior leadership to deliver cross-regional or multi-disciplinary strategic program management.
• Minimum one (1) years experience in a leadership role with or without direct reports.
• Bachelors degree from an accredited college or university and minimum five (5) years experience in project management or a directly related field, including minimum two (2) years program management experience OR Minimum eight (8) years experience in project management or a directly related field, including minimum two (2) years program management experience.

• Bachelor's degree in engineering (Biomedical, Clinical, Mechanical, Electrical), engineering technology, or related field.
• Six (6) years of experience in engineering related to medical equipment maintenance and management in a hospital or healthcare setting.

Bachelor's degree and 5+ years project management experience including 2+ years program management, or 8+ years directly related experience; 2+ years with senior leadership; 1+ year leadership role; must reside in KP authorized state and work PST hours.

Key Responsibilities

• managing strategic programs
• monitoring program performance
• coordinating stakeholders

Skills & Tools

Salesforce CRM, NICE CXone, SmartReach, Marketo, Sales CDP

Job Details

• Category: Project and Program Management
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — California or Oregon or Washington or Colorado or Georgia or Virginia or Hawaii or Maryland or District of Columbia or Duluth or Oakland or Pasadena or Portland or Atlanta or Denver or Hyattsville or Renton
• Salary: USD 115,200 – 149,050 / year
• Languages: English

About Kaiser Permanente

A healthcare organization providing integrated care and coverage. — Industry: Healthcare