At Commence, we’re the start of a new age of data-centric transformation, elevating health outcomes and powering better, more efficient process to program and patient health. We combine quality data-driven solutions that fuel answers, technology that advances performance, and clinical expertise that builds trust to create a more efficient path to quality care.

With human-centered, healthcare-relevant, and value-based solutions, we create new possibilities with data. We provide proof beyond the concept and performance beyond the scope with a focus on efficiencies that transform the lives of those we serve. With a culture driven by purpose, straightforward communication and clinical domain expertise, Commence cuts straight to better care.

The Project Coordinator provides direct operational and administrative support to the Project Manager within the Delivery organization. This role is the connective tissue between workstreams, keeping tickets current, documentation organized, meetings productive, and project status visible. The ideal candidate is a self-starter who takes ownership without waiting to be directed: proactively identifying gaps, surfacing blockers, and driving follow-through before issues escalate. They are proficient in project and work management tools, detail-oriented, and comfortable operating in a fast-moving federal government contracting environment where accuracy and follow-through are non-negotiable.

Jira & Ticket Management

• Maintain ticket health across all active project boards, ensuring status, assignee, priority, and due dates are current and accurate
• Create, update, and close Jira tickets in accordance with project workflows and PM direction
• Proactively monitor sprint progress and flag blockers, stale tickets, or misaligned priorities to the PM without waiting to be asked
• Generate and distribute Jira-based status reports and ticket summaries on a recurring cadence
• Enforce ticket hygiene standards and support the team in consistent Jira usage

Meeting Coordination & Documentation

• Schedule, prepare agendas for, and facilitate recurring project meetings including standups, reviews, and stakeholder syncs
• Capture detailed meeting notes and action items, distribute to participants, and track completion in Jira
• Maintain a master action item log and follow up on outstanding items with owners, proactively chasing closure rather than waiting for check-ins
• Coordinate across internal teams and client stakeholders to ensure meeting readiness

Project Documentation & Reporting

• Maintain organized, up-to-date project documentation in SharePoint or designated document repositories
• Draft and distribute project status updates, weekly reports, and executive summaries under PM direction
• Support the PM in tracking deliverables, milestones, and dependencies
• Assist with preparation of client-facing materials and internal reporting packages

Operational Support

• Serve as a coordination point between the PM and technical, operations, and growth teams
• Track risks and issues logs and ensure items are assigned, documented, and escalated appropriately
• Support onboarding of new project team members with access, documentation, and process orientation
• Contribute to continuous improvement of project management processes and tooling

Qualifications

• 2+ years of experience in a project coordinator, contracts analyst, PMO analyst, or similar operational support role
• Demonstrated proficiency in at least one agile project or work management platform (Jira, Asana, Monday.com, or similar); ability to learn new tooling quickly
• Strong written communication skills with the ability to produce clear, professional documentation and meeting notes
• Excellent organizational skills and the ability to manage multiple concurrent priorities without dropping details
• Self-starter mentality: identifies what needs to be done and acts on it without requiring direction
• Experience in a government contracting or similarly structured environment is strongly preferred
• Proficiency in Microsoft 365 (Teams, SharePoint, Outlook, Excel)

Preferred

• Familiarity with agile or hybrid project delivery frameworks
• Experience supporting a PM or Director in a client-facing program delivery role
• Exposure to federal health programs, healthcare IT, or data transformation workstreams
• Hands-on Jira experience, including board management, sprint tracking, reporting, and ticket workflow configuration
• Associates or Bachelor’s degree in business, information systems, healthcare administration, or a related field

Work Environment/Physical Demands. The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a remote position. While performing the duties of this job, the employee regularly works in a climate-controlled environment. Candidates must be able to sit, read, work on a computer, and watch a computer screen for extended periods of time. Occasionally required to stand, walk, use hands and fingers, kneel or crouch. Commence is an equal employment opportunity for employer. All personnel processes are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military and veteran status or any other characteristic protected by applicable law. Commence.AI is committed to providing equal employment opportunities to all applicants, including individuals with disabilities. If you require reasonable accommodation to participate in the application process due to a disability, please contact Human Resources at (757) 306-4920 or hr@commence.ai. Please note that unless you are requesting an accommodation, all applications must be submitted through our online application system.

2+ years in project coordination or similar; proficiency in agile project management tools like Jira, Asana, or Monday.com; strong written communication; organizational skills; Microsoft 365 proficiency; government contracting experience preferred.

Key Responsibilities

• managing tickets
• coordinating meetings
• maintaining documentation

Skills & Tools

Jira, Asana, Monday.com, Microsoft 365, Microsoft Teams, Microsoft SharePoint, Microsoft Outlook, Microsoft Excel

Job Details

• Category: Project and Program Management
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — United States or Virginia Beach
• Salary: USD 75,000 – 85,000 / year
• Languages: English

About Commence

A data-centric transformation company elevating health outcomes through quality data-driven solutions and clinical expertise. — Industry: Information Technology