Overview

We are looking for team members who are passionate about challenging and significant work for the good of every patient. We are searching for individuals who are compassionate, service with a purpose, are dedicated to supporting their team, and who seek excellence every day.

SCHEDULE

PRN: 12 hours per pay period IF available hours

7am-730pm OR 730pm-7am

WORK LOCATIONMUST BE AN INDIANA RESIDENT

*REMOTE*

KEY RESPONSIBILITIES

• Serve as the primary coordinator for behavioral health consultation requests received from hospitals, emergency departments, primary care offices, and specialty clinics.
• Gather and verify patient demographic and clinical information to support behavioral health assessments and coordination of care.
• Facilitate virtual pre-screening workflows by coordinating communication between clinical teams, behavioral health consultants, and therapists.
• Assess situations, collect relevant information, and make recommendations to support efficient patient flow and care delivery.
• Coordinate patient placement and assist with identifying appropriate inpatient psychiatric facilities and treatment resources when needed.
• Support therapists and behavioral health consultants by managing logistics, prioritizing requests, and ensuring timely follow-up.
• Monitor multiple active cases simultaneously, ensuring patient needs, provider availability, and operational priorities remain aligned.
• Collaborate with interdisciplinary partners, including emergency department staff, therapists, ambulatory clinics, primary care teams, specialty practices, and virtual care departments.
• Track workflow progress, identify barriers, and communicate updates to leadership and clinical stakeholders.
• Ensure exceptional customer service and maintain professional communication with internal healthcare teams.
• Support planning, execution, monitoring, and continuous improvement of behavioral health coordination processes and initiatives.

REQUIREMENTS

• Bachelor's degree in related field or equivalent years of experience required. 
• 0-3 years of experience is required. 

PREFERRED QUALIFICATIONS

• Experience with matrix organization and complex work environment a plus. 
• Experience exhibiting professional judgment and diplomacy in handling unexpected problems and frequent interruptions is required. Requires basic proficiency in Microsoft Office (Word, PowerPoint, Excel).
• Clinical license and/or other certifications may be required per unit/department specialty according to patient care policies. 

Bachelor's degree in related field or equivalent experience; 0-3 years experience; basic Microsoft Office proficiency; Indiana residency required; clinical license may be required per department.

Key Responsibilities

• coordinating behavioral health requests
• verifying patient information
• facilitating virtual pre-screening

Skills & Tools

Microsoft Word, Microsoft PowerPoint, Microsoft Excel

Job Details

• Category: Healthcare Services - Allied Health
• Seniority: Entry Level
• Commitment: Part Time
• Workplace: Remote — Indiana, United States
• Languages: English

About Indiana University Health

A healthcare system providing patient care and clinical services. — Industry: Healthcare