We are seeking a results-driven Program Manager to lead the successful delivery of commercial and industrial energy efficiency programs while driving operational excellence, customer satisfaction, and business growth. This role will serve as the primary point of contact for clients, oversee cross-functional teams, and ensure program performance, profitability, and strategic alignment from launch through completion.

What You Will Do

Lead the execution and management of one or more client programs and contracts, typically generating $2M-$5M in annual revenue. Serve as the primary client relationship manager, ensuring contract compliance, customer satisfaction, and successful program outcomes. Develop and manage program plans, budgets, schedules, forecasts, and performance metrics. Coordinate and lead cross-functional teams including engineering, operations, software development, marketing, analytics, and other key stakeholders. Regularly and clearly communicate with field-based account managers, ensuring project completion. Drive program performance by identifying risks, resolving issues, and implementing effective solutions. Facilitate client meetings and executive reviews to discuss program progress, financial performance, timelines, and deliverables. Partner with internal and external stakeholders to identify growth opportunities, support new business development, and expand program offerings. Evaluate market trends, customer needs, and program results to recommend enhancements and continuous improvement initiatives. Oversee resource allocation and ensure adherence to contractual requirements, milestones, and organizational objectives. Lead and develop team members, fostering a culture of accountability, collaboration, and high performance. Contribute to the creation of technical content, best practices, and intellectual property that supports program success and innovation. What You Bring Bachelor’s degree or equivalent combination of education and relevant work experience. 5-8 years of program, project, or client management experience managing complex initiatives. 2+ years of people leadership experience with responsibility for coaching, mentoring, and performance management.

Preferred Qualifications

Experience managing utility, energy efficiency, sustainability, engineering, technology, or consulting programs. Demonstrated ability to lead programs involving significant complexity, organizational change, or new client implementations. Experience supporting business development, contract negotiations, or strategic growth initiatives. Experience using project management and CRM software including Salesforce, monday.com, Microsoft Excel and PowerBI. While this role is remote, there is a high preference for a candidate based in or near Michigan.