# Project Manager – ServiceNow & CRM ## About the Role The Project Manager leads cross-functional teams delivering ServiceNow and CRM-related initiatives on time and within budget. This role is responsible for project planning, execution, stakeholder communication, risk management, scope control, resource management, and client satisfaction throughout the project lifecycle. At Bolt Data, the Project Manager develops project proposals, defines scope and deliverables, manages project timelines and forecasts, coordinates high-performing teams, and ensures project outcomes align with client business goals. The role also involves managing client expectations, facilitating project governance, overseeing change control, and ensuring successful acceptance and transition of project deliverables. ## Key Responsibilities Develop comprehensive project proposals in response to client requests, including scope, deliverables, timelines, costs, and required resources. Establish effective working relationships with key client and project team stakeholders. Develop, gain consensus on, and execute project plans aligned with agreed cost, quality, and timelines. Mobilize and manage high-performing project teams and ensure required skills are available to meet project commitments. Communicate and manage expectations regarding delivery updates, risks, issues, and opportunities. Facilitate and lead workshops covering project objectives, success criteria, scope, exclusions, timelines, methods, standards, roles, responsibilities, and governance. Establish and facilitate project meetings to monitor delivery status, upcoming activities, risks, and key stakeholder communications. Ensure functional requirements and solution designs align with industry standards and business requirements and receive stakeholder acceptance. Apply Bolt Data methodology and assess risks across processes, people, and technology, adjusting project plans as required. Communicate and manage the project change-control mechanism with clients. Liaise between clients, delivery teams, and vendors to drive delivery performance, manage risks, and remove barriers. Contribute domain expertise in areas such as business analysis, vertical or horizontal domain expertise, Agile development practices, and ServiceNow offerings. Provide clients with opportunities to iteratively review and steer interim project deliverables. Manage scope changes and ensure changes are appropriately governed and commercially reflected. Ensure final solution documentation is completed and lead knowledge transition to the client support team. Secure client acceptance and sign-off for key project milestones and deliverables. Ensure key project assets are preserved for future use. Provide mentoring, guidance, and support to project team members, including offshore team members and other Project Managers. Maintain accurate and up-to-date project forecasts. Ensure team members understand their forecasts and billing against those forecasts. Manage project budgets, resources, risks, issues, and stakeholder expectations throughout the project lifecycle. ## Required Qualifications Experience managing a remote consulting group. Experience with process improvement initiatives and automation. Experience with SFDC (Salesforce) administration and implementation. Proficiency in data manipulation using tools such as Excel, Access, and Google Analytics. Ability to manage time effectively, set priorities, and meet deadlines. Outstanding written, presentation, and communication skills. Ability to work independently and as part of a team across multiple projects. ## Preferred Qualifications 8+ years of experience successfully leading projects using a structured approach such as PMP, PRINCE2, SAFe, or Agile. 5+ years of ServiceNow implementation experience using established project management processes and frameworks. Experience leading ServiceNow projects or other CRM software projects, including Salesforce, Siebel, Clarify, Vantiv, PeopleSoft, NetSuite, or RightNow. Experience managing large enterprise initiatives. Proven ability to manage project budgets greater than $500K. Experience with estimation/sizing and SOW/change-order contracting. Bachelor's degree in Business, Technology, or another relevant subject. Project Management certification, such as PMP certification. Field service experience, including customer service management and call center support. Experience managing medium- to large-sized teams of cross-disciplinary resources across complex, multi-location programs while maintaining budget. Strong analytical and reporting skills, including the ability to identify project health and issues through quantitative and qualitative metrics. Experience managing customer relationships, including critical communications and influencing. Experience working independently and within cross-functional and cross-vendor team environments. Willingness to travel domestically and internationally with clients and project teams as needed. ## Skills & Competencies Project management and project delivery ServiceNow implementation CRM and Salesforce/SFDC administration and implementation Cross-functional team leadership Client and stakeholder management Project planning and execution Scope and change management Risk and issue management Resource and forecast management Budget management Project governance Requirements and solution design oversight Process improvement and automation Agile development practices Business analysis Data manipulation and reporting Analytical and problem-solving skills Written and verbal communication Presentation skills Time management and prioritization Consensus building Vendor management Team mentoring and guidance ## Education & Experience Education Bachelor's degree in Business, Technology, or another relevant subject is preferred. Project Management certification, such as PMP, is preferred. Experience Experience managing a remote consulting group. Experience with process improvement and automation initiatives. Experience with SFDC administration and implementation. Preferred: 8+ years of project leadership experience using a structured project management approach. Preferred: 5+ years of ServiceNow implementation experience. Preferred: Experience managing large enterprise initiatives and projects with budgets greater than $500K. Preferred: Experience leading cross-disciplinary, multi-location teams and managing complex programs. ## Work Arrangement & Schedule Work Arrangement: Remote consulting environment. Employment Type: Not specified in the provided job description. Schedule: Specific weekly hours are not provided. Travel: Willingness to travel domestically and internationally with clients and project teams as needed is preferred. ## Compensation & Benefits Compensation and benefits are not specified in the provided job description. ## Compliance / Additional Information The role involves working with clients, delivery teams, vendors, offshore team members, and other Project Managers. The Project Manager is expected to support project delivery using Bolt Data's methodology. The role includes responsibility for project governance, client acceptance, documentation, knowledge transition, and preservation of project assets.

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