Location: Costa Rica (Remote)

Schedule: Full-time | U.S. Eastern Time business hours

About the Role

We are seeking a highly organized and detail-oriented professional to support our New York City property tax appeal operations. This role combines client communication, document processing, analytical work, and operational support.

The ideal candidate is proactive, resourceful, and eager to learn. You should be comfortable communicating in English with clients and handling multiple responsibilities in a fast-paced environment.

Key Responsibilities

Client Communication & Information Collection (35%)

• Communicate with clients and their staff via phone and email in English
• Follow up to obtain required documents, signatures, and supporting information
• Clarify questions related to property information and submitted forms
• Support internal analysts by ensuring accurate and timely information collection

Call Management (15%)

• Assist with directing and handling incoming calls
• Provide professional and timely communication to clients and partners

Property Tax Appeal & Administrative Support (50%)

• Prepare and process property tax appeal documents and applications for the NYC Tax Commission
• Review property assessments and assist with tax appeal hearing preparation and analysis
• Maintain accurate records and update information within company systems
• Organize and prepare property income and expense documentation
• Collaborate with the Tax Appeal team to improve workflows and operational efficiency
• Support marketing initiatives by updating property records and coordinating mailings
• Perform additional duties as assigned

Qualifications & Skills

• C1 English proficiency (written and verbal)
• Excellent communication and interpersonal skills
• Strong attention to detail and organizational abilities
• Ability to manage multiple priorities and meet recurring deadlines
• Strong analytical and problem-solving skills
• Self-motivated with the ability to work independently
• Learning agility and willingness to continuously develop new skills
• Sense of urgency and ability to motivate clients to respond promptly
• Proficiency with Microsoft Office and Google Workspace
• Reliable high-speed internet connection
• Interest in real estate or investment properties is a plus

What We Value

Our company culture is built around:

• Transparency
• Innovation
• Dedication
• Continuous learning
• Having fun while doing great work

We are looking for team members who align with these values and enjoy contributing in a collaborative environment.

Additional Information

• Behavioral and cognitive assessments are part of the hiring process
• Occasional weekend work may be required during peak periods in February and May (additional compensation provided)

Work Schedule

Aligned to U.S. Eastern Time:

• 9:00 AM – 6:00 PM EST
• Equivalent Costa Rica schedule:
  • 8:00 AM – 5:00 PM (November–March)
  • 7:00 AM – 4:00 PM (March–November)

Compensation

• USD $1,750 per month

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