Role: Provia WMS Support Analyst Location: Remote Position Overview: We are looking for a Provia ViaWare WMS Version 5.5 (Now an Infor company Product) Support Analyst to provide functional and technical support for our warehouse management operations. The ideal candidate will act as a bridge between business users and technical teams, ensuring smooth system operations by analyzing issues, documenting findings, and coordinating with database administrators and developers for resolution. Key Responsibilities: Serve as the first point of contact for Provia ViaWare WMS-related issues within warehouse and logistics operations. Debug and analyze system issues by reviewing log files and running queries to identify potential root causes. Document issues clearly with detailed findings and submit to the DBA or development team for further action. Collaborate with operations, IT, and vendor teams to ensure timely resolution of system incidents. Assist in validating fixes and enhancements, ensuring they align with business and operational needs. Maintain a knowledge base of known issues, resolutions, and best practices for operational staff. Support system updates, patches, and upgrades by conducting functional testing and reporting results. Provide guidance and basic training to warehouse and transportation staff to improve system adoption and reduce recurring issues. Required Qualifications & Skills: Explicit experience with ViaWare version 5.x or 5.5 legacy ViaWare / Provia WMS version 5.5” Experience reading older log file formats, older database schema from that version. Familiarity with Oracle DB versions that were common at the time ViaWare 5.5 was in use. Ability to run and review Oracle SQL queries for issue analysis. Ability to work without always having up-to-date documentation (because with older systems documentation tends to be spotty). Comfort with debugging, reverse engineering, or maintaining/dealing with legacy interfaces or customizations. Strong documentation and communication skills to translate technical findings into clear, actionable insights for business teams. Self-starter who can hit the ground running with proactive problem-solving mindset and with the ability to work across operations and IT teams. Strong understanding of logistics and transportation industry processes.

Nice-to-Have

Skills: Familiarity with C++ and 4GL coding for understanding system customizations. No Coding Skills are required, but ability to read C++ and 4GL code is nice to have Knowledge of warehouse automation systems, ERP or TMS integrations. Experience in incident tracking and ticketing systems. This is a remote position.