The Quality Assurance Investigator is responsible for conducting investigations involving consumers/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Conducts investigations involving consumer/employees in the DD, BH, HS, TS and VT Divisions based on incidents/special issues.
• Responsible for conducting interviews with all parties involved in the incident. 
• Completes written investigation reports as per established protocol. 
• Must be able to review and analyze various reports to be used in investigations.
• Gathers and submits evidence.
• May be called upon to participate in arbitration or court hearings based on investigations.
• Responsible for reviewing external investigations.
• Responsible for working in conjunction with the Incident Review Coordinator and the logging in and coordination of all investigations.
• Responsible for participating in audit reviews in the various facilities.
• Participate on the various incident review committees.
• Conduct focus reviews at facilities based on corrective actions as per investigation recommendations.
• Review all preliminary investigations and follow up on missing pertinent information.

• Bachelor’s Degree required, Master’s Degree preferred.
• Minimum 1 year of experience as an investigator or a quality assurance staff member within a Human Services organization.
• Demonstrated ability to be a self-starter and problem solver. Highly organized and detail-oriented with demonstrated ability for managing multiple deadlines and anticipating needs.
• Effective interpersonal and written communication skills; able to relate with diverse staff and work successfully in team atmosphere; customer service focus in interactions with diverse client population.
• Minimum 1 year of experience in intermediate levels of MS Word, Excel, Outlook.
• Flexibility to work on special projects after regular office hours and on weekends throughout the boroughs.

S:US IS AN EQUAL OPPORTUNITY EMPLOYER

Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you. 

We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org. 

Bachelor's degree required, Master's preferred; 1+ year investigator or QA experience in human services; 1+ year intermediate MS Word, Excel, Outlook; flexibility for after-hours and weekend work.

Key Responsibilities

• conducting investigations
• interviewing parties
• writing reports

Skills & Tools

Microsoft Word, Microsoft Excel, Microsoft Outlook

Job Details

• Category: Quality Assurance
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — New York City, New York, United States
• Salary: USD 71,820 – 76,950 / year
• Languages: English

Benefits

• Generous paid time off

About Services for the UnderServed

An organization providing human services and quality assurance investigations. — Industry: Non-Profit Organizations and NGOs