Are you the person who takes charge of every account, keeps every detail tracked, and still makes people feel like they're your only client?

The Client Success Manager owns the full member relationship from day one.

You're organized to the bone, you love running things, and people genuinely enjoy working with you.

You'll manage a book of ~150 members end to end, from welcome to renewal.

You'll run check-ins, coach on business strategy, and turn at-risk members into renewals.

If this sounds like you, read on.

The Role

• Own a book of ~150 community members from onboarding to renewal; you are their first point of contact
• Run proactive check-ins using a red/yellow/green health system to catch disengagement early
• Handle cancellation requests, declined payments, and downgrades; save the ones that should stay and log why the others leave
• Coach members on offers, pricing, sales, and content; over time, run offer reviews on calls

This Is for You If...

Relationship Builder. People trust you and like working with you. This matters more than anything else.

Business Brain. You understand offers, pricing, funnels, and how a coaching business makes money.

Closer. You have sold, set appointments, or managed revenue accounts and you are comfortable asking for the upgrade.

Proactive by Default. You reach out before problems land in your inbox.

Skills & Experience

Must-Haves:

• 2+ years as an account manager, CSM, or client success lead, ideally B2B, high-ticket coaching or info products
• Sales experience: you have closed deals, set appointments, or managed revenue accounts
• Available across US and UK hours, willing to share weekend coverage
• Polished English, comfortable on client calls

Nice-to-Haves:

• Experience inside Skool communities, or running your own community or coaching offer
• A background at a top coaching or sales organisation
• Has hired, trained, or led a small team
• Comfortable with CRMs, health scoring, and AI tools

What We Offer

• Base: $5,000/month
• On-target earnings: $10,000-$15,000/month realistic; uncapped for top performers
• Schedule: Remote, full-time, across US and UK hours

About Us

We help educational creators build and scale paid communities on Skool. We work with members across four areas: model clarity, attraction, conversion, and delivery. We run one of the strongest programs in the Skool ecosystem: 120+ five-star reviews and 1,500+ member win posts.

We're small, we move fast, and every person on the team matters. If you want a place where your effort is visible and valued, this is it.

We'd love for you to join us!

Submit your application and we will be in touch soon.

Only resumes in English will be taken into consideration.

In the form, please respond "CATALYST" to the "Why should we consider YOU for this position?" question.

Important Note: This is a contractor position, not an employee role.

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