Note: The job is a remote job and is open to candidates in USA. AssetWatch seeks an Accounts Receivable & Collections Specialist to support its Order-to-Cash operations. The role manages customer accounts, resolves complex payment issues, drives timely collections, and works across teams to remove payment barriers and improve collection processes.

Responsibilities

• Manage a portfolio of customer accounts and drive timely collection of outstanding receivables
• Investigate and resolve complex payment issues, including unapplied cash, short payments, disputed invoices, billing discrepancies, purchase order issues, and account reconciliation items
• Research unapplied customer payments by reviewing remittances, invoices, contracts, customer communications, and payment history
• Own issues from identification through resolution, with timely follow-up to customers and internal stakeholders
• Negotiate payment commitments while maintaining positive customer relationships
• Document collection activity and customer communication accurately in NetSuite and related systems
• Work closely with Billing, Revenue, Customer Success, Sales, Support, and Finance to resolve customer payment issues
• Coordinate internally to remove obstacles preventing invoice payment
• Escalate high-risk accounts appropriately and recommend practical solutions
• Analyze aging trends, unapplied cash, and recurring collection issues to identify root causes
• Recommend opportunities to improve collection efficiency and reduce future payment issues
• Help maintain standardized collection procedures and documentation
• Support process improvements related to customer payment resolution and cash application

Skills

• Bachelor's degree in Accounting, Finance, Business, or a related field, or equivalent experience
• 7+ years of progressive B2B accounts receivable and commercial collections experience
• Demonstrated ability to research and resolve complex AR issues independently
• Strong analytical and reconciliation skills with the ability to identify root causes of payment discrepancies
• Excellent written and verbal communication skills with both internal teams and external customers
• Proven ability to manage multiple priorities simultaneously in a fast-paced environment
• Strong organizational skills with exceptional attention to detail
• Self-motivated with a strong sense of ownership and accountability
• SaaS or subscription business experience
• NetSuite experience
• Salesforce experience
• Experience working with cross-functional teams
• Experience mentoring junior or offshore team members

Benefits

• Stock options
• Flexible work schedule
• Retirement plan match
• Opportunity to make a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO
• Remote-first work arrangement across locations in the United States and Ontario, Canada; collaboration within core working hours is required

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