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[Remote] Administrative Assistant

Remote · Sri Lanka Full-time

Note: The job is a remote job and is open to candidates in USA. MCI is hiring an Administrative Assistant to provide administrative and clerical support to its leadership team. The role supports efficient business operations through scheduling, communications, travel arrangements, presentation preparation, and confidential information handling.

Responsibilities

  • Perform a variety of administrative duties
  • Answer emails and phone calls
  • Provide real-time scheduling support by booking appointments and preventing conflicts
  • Create content to post on the company's Social Media Channels
  • Prepare presentations according to the instructions given
  • Make travel arrangements, such as booking flights, cars, hotel, and restaurant reservations
  • Maintain polite and professional communication via phone, e-mail, and mail
  • Anticipate the needs of others to ensure their seamless and positive experience
  • Handle sensitive information in a confidential manner

Skills

  • The ideal candidate will possess strong written and verbal English communication skills, exceptional organizational abilities, and a high level of reliability and professionalism
  • A strong work ethic, attention to detail, and the ability to manage multiple tasks effectively are essential for success in this role
  • Previous administrative experience is advantageous but not required
  • High School Diploma or equivalent
  • Exceptional time management skills and ability to multi-task and prioritize work
  • Strong attention to detail
  • Excellent organizational and planning skills
  • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
  • Ability to type swiftly and accurately (20+ words a minute)
  • Must be authorized to work in the country where the job is based
  • 1 year of experience preferred

Benefits

  • Access to continuous learning and development opportunities
  • Opportunities for professional growth, skill development, and career advancement
  • Training and development opportunities will be provided

Company Overview

  • Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office. It was founded in 2003, and is headquartered in Iowa City, Iowa, USA, with a workforce of 501-1000 employees. Its website is https://www.massmarkets.com/.
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