Pay Rate: $20/hr Summary: Location: Must live within 50 miles of the Cary, North Carolina Office. Work Mode: Virtual roles work from a home office. Schedule: 8:00 AM – 11:00 PM EST, Monday through Friday. Attend in-person training starting December 14th, 2026 through January 28th, 2027, between 08:30 AM - 5:00 PM EST. Attend monthly in-office engagement day. Flexibility regarding shifts is required. Responsibilities: Respond to dental customer requests via telephone or email, providing excellent service to the company's customers who have insurance products or benefit plans. Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc. Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion. Enhance and strengthen the relationship between the customer and the company using effective communication skills, keen listening skills, and empathy. Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry. Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal, and high-quality service skills. Requirements: High School Diploma or GED equivalent. 1 year of experience in a Remote Call Center Customer Service role. Reliable high-speed wired Ethernet Internet (100 MBPS download, 20 Mbps upload). Wifi not compatible. Ability to navigate across multiple computer monitors and programs (including Salesforce, Word, Excel, and Outlook) at one time while conversing with a customer. Preferred Skills: 2 years of Call Center or Customer Service Representative experience is preferred. Strong computer/keyboard skills (ability to type efficiently). Experience in handling dental or other types of insurance products. Prior experience in a dental office. Superb listening skills and professional oral communication skills to inspire trust and accountability through an empathetic style which promotes a quality image of the company. Previous DHMO product experience.