Note: The job is a remote job and is open to candidates in USA. TribalScale is hiring a Digital Product Manager to lead client engagements from discovery and scoping through delivery across AI agent development, greenfield products, platform modernization, and AI-native enablement. The role translates ambiguous business needs into scoped, sequenced work and partners with clients and agentic engineering teams to deliver measurable outcomes.

Responsibilities

• Own client engagements end-to-end — from discovery and scoping through delivery, acting as the primary product voice with the client, not hidden behind an account manager
• Scope and run greenfield product builds — take a zero-to-one idea and turn it into a sequenced, shippable roadmap built the agentic way from day one
• Lead platform rebuild and modernization engagements — help clients replatform or rebuild legacy systems without stalling their existing business, balancing technical debt against delivery speed
• Design and help deliver AI-native enablement — work with clients' own product and engineering teams to build their internal muscle for agentic development, not just hand off a finished product
• Translate ambiguous client asks into scoped work — write PRDs, define success criteria, and sequence delivery so engineers know exactly what to build and why
• Partner directly with agentic engineers — understand the difference between a deterministic workflow and a true agentic use case, and help the team pick the right one for each engagement
• Set guardrails and evaluation criteria for AI agents before they touch a client's real data or production environment
• Manage multiple concurrent engagements — prioritize ruthlessly across clients with competing timelines, budgets, and engagement types
• Run the room — client steering committees, sprint reviews, and the hard conversations when scope, timeline, or feasibility shifts
• Report on outcomes, not just output — define what success and ROI look like for each engagement type, and hold the team accountable to it
• Bring craft to how TribalScale delivers AI-first work — contribute back to internal playbooks on scoping agentic builds, platform rebuilds, and client enablement

Skills

• 5+ years in product management, with real ownership of scope, roadmap, and delivery outcomes
• Agency or consulting experience — you've worked across multiple clients or accounts, not just one internal product team. You know how to manage client expectations and protect scope
• Range across engagement types — you've run at least two of: a zero-to-one greenfield build, a legacy platform rebuild/migration, and a client-facing enablement or training engagement
• Hands-on experience with AI agents — you've scoped, built, or shipped agentic products or workflows (not just prompted a chatbot). You understand the tradeoffs between agentic and deterministic approaches
• Comfort working alongside agentic engineers — you can hold a technical conversation about architecture, evals, and guardrails without needing everything translated for you
• Teaching instinct — you can explain agentic concepts to a client's non-technical stakeholders and their engineers, and you get satisfaction from leveling up someone else's team
• Strong client-facing presence — you can present to a VP-level stakeholder, handle pushback, and say no when it's warranted
• Sharp scoping and prioritization instincts — you can turn a vague brief into a one-page plan quickly and defend the tradeoffs
• Comfortable in ambiguity — you don't wait for a fully-formed spec to start moving
• Experience with LLM evaluation frameworks or agent observability tooling
• Background in a technical role (engineering, data, or QA) before moving into product
• Experience managing engagements in regulated industries (finance, healthcare)
• Experience designing or delivering technical training, workshops, or enablement programs for client teams
• Track record of writing or speaking publicly about product or AI topics

Benefits

• Remote in Canada

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