Note: The job is a remote job and is open to candidates in USA. EXL provides residential and commercial insurance survey and risk control services. The Appraisal Coordinator schedules appraisal appointments with policyholders, supports homeowners using the ASSIST self-survey product, updates work orders, and meets productivity and service goals.

Responsibilities

• Responsible for contacting Policyholders via phone, SMS and email to explain the reason for the required insurance appraisal, building policyholder trust and alleviating any concerns
• Responsible for providing a “concierge” service to Homeowners on our ASSIST products, aiding them with installing our photo-capture app onto their mobile phone, and supporting any technical questions they may have
• Responsible for keeping work order statuses up to date in the system
• Responsible for prioritizing work, meeting deadlines and achieving productivity goals
• Responsible for keeping management posted on any unusual situations, instructions, etc

Skills

• • Excellent communication and customer service skills, technological proficiency, and the drive to exceed client expectations
• • Demonstrates high emotional intelligence through good listening and problem-solving skills
• • Ability to organize and prioritize work, meet deadlines, multi-task and handle numerous assignments simultaneously
• • Ability to solve problems/technical difficulties with a variety of variables
• • Ability to effectively respond to questions from managers, underwriters, agents, and policyholders
• • Strong analytical skills and resourcefulness
• • Excellent written and oral communications
• • Ability to manage multiple projects at once and handle time sensitive urgencies

Benefits

• Paid sick leave
• Superb training program
• Work from home
• Flexible Work Hours
• Career advancement opportunities
• Tuition Reimbursement Program
• Excellent culture and team
• Performance-based incentive pay driven by productivity, turn-around time and quality, and not sales-based
• No travel required
• Other rewards may include bonuses, as well as a Paid Time Off policy, and many region specific benefits

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