Note: The job is a remote job and is open to candidates in USA. Nexthink is hiring an Associate Professional Services Consultant to launch and develop a consulting career while working directly with enterprise customers. The role involves understanding customer challenges, designing and deploying Nexthink solutions, supporting adoption, and building technical and consulting expertise through mentorship.

Responsibilities

• Partner with customer teams to understand their business challenges and define how Nexthink solves them
• Lead workshops and consultative sessions that build trust and position you as a knowledgeable, customer-focused resource
• Translate customer needs into clear, actionable use cases and solution designs
• Guide customers through adoption, ensuring they realize measurable value from Nexthink
• Configure and deploy Nexthink solutions aligned with customer requirements and best practices
• Build dashboards, investigations, alerts, and automations that deliver business impact
• Analyze endpoint data to generate insights and optimize solutions
• Troubleshoot issues using structured problem-solving methods—with mentorship and resources behind you
• Document configurations and solution designs clearly for customer knowledge transfer
• Learn from seasoned consultants through direct collaboration, pair engagements, and mentorship
• Build technical depth through hands-on experience and structured training
• Continuously refine your problem-solving, communication, and customer management skills
• Contribute to a supportive team culture where your success and development are priorities

Skills

• * Customer-First Mindset: You genuinely care about solving customer problems and are energized by direct customer interaction
• * Service Orientation: You take ownership, follow through, and measure success by customer outcomes
• * Technical Curiosity: You're comfortable troubleshooting, learning quickly, and diving into technical details
• * Communication Skills: You can explain technical concepts clearly to non-technical audiences and listen actively to customer needs
• * Growth Mindset: You embrace learning, welcome feedback, and see challenges as opportunities to develop
• * 1–2 years of IT, technical support, or business-focused technology experience (consulting, support, IT operations, systems administration, etc.)
• * Hands-on familiarity with DEX (Digital Employee Experience) concepts as a user—you understand how endpoint and application performance impacts employees
• * Baseline EUC (End-User Computing) knowledge at any level—whether Windows, endpoint management, or basic system support
• * Proven ability to communicate technical information clearly to business and IT stakeholders
• * Customer-facing consulting or advisory experience
• * Prior consulting, PSA tools, or project management exposure
• * Scripting or API integration experience
• * Experience with analytics or data interpretation

Benefits

• 100% covered company benefits: health, dental, and vision
• Access to life insurance, long-term disability, and accidental death/personal loss coverage
• Flexible hours
• Unlimited paid time off, on top of 15 days of holidays
• 11 company-paid holidays
• 3 extra days for volunteering
• Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration
• Free access to professional training platforms
• Up to 16 weeks of paid leave for birthing parents/primary caregivers and 6 weeks for secondary caregivers
• 401(k) plan featuring up to 4% company matching contributions, vesting immediately
• Bonuses for referring successful hires after three months of continuous employment
• May also include a commission or performance bonus plan
• Additional opportunity to earn commissions above the stated OTE range

Company Overview