Note: The job is a remote job and is open to candidates in USA. The hiring company is confidential. It seeks an Azure Cloud Operations Support Engineer to provide L2/L3 operational support for enterprise Azure environments, including administration, troubleshooting, monitoring, incident resolution, automation, and optimization.

Responsibilities

• Provide L2/L3 operational support for Microsoft Azure environments
• Administer and troubleshoot Azure Virtual Machines, VM Scale Sets, Managed Disks, Storage Accounts, snapshots, and related infrastructure
• Support Azure Virtual Networks, subnets, NSGs, route tables, Private Endpoints, Load Balancers, Application Gateway, VPN Gateway, and ExpressRoute-related connectivity
• Support resource provisioning, configuration, modifications, decommissioning, and lifecycle activities
• Troubleshoot VM availability, performance, storage, network connectivity, DNS, authentication, and access issues
• Support Windows and Linux workloads hosted in Azure
• Monitor Azure infrastructure using Azure Monitor, Log Analytics, Application Insights, Service Health, and Network Watcher
• Investigate alerts and production incidents and perform technical troubleshooting through resolution
• Manage incidents, service requests, problems, and changes in accordance with established ITIL/ITSM processes
• Take end-to-end ownership of assigned incidents and ensure timely updates, escalation, and resolution
• Perform root cause analysis for major or recurring incidents and identify preventive actions
• Develop and maintain troubleshooting guides, operational procedures, and knowledge articles
• Support Microsoft Entra ID integration and Azure RBAC
• Troubleshoot access, permissions, managed identities, service principals, and authentication-related issues
• Support Key Vault and secrets/certificate management from an infrastructure operations perspective
• Review infrastructure security configurations and remediate identified operational vulnerabilities in coordination with security teams
• Support implementation of least-privilege access and cloud governance standards
• Support Azure Backup operations and troubleshoot backup failures
• Monitor backup jobs and recovery readiness
• Perform restore activities as required
• Support disaster recovery configurations using Azure Site Recovery, where applicable
• Participate in DR exercises and recovery validation activities
• Automate repetitive operational tasks using PowerShell, Azure CLI, and Azure Automation
• Support Infrastructure as Code deployments using Terraform, Bicep, or ARM templates
• Identify manual operational activities suitable for automation
• Support standardized provisioning and configuration practices
• Analyze Azure resource utilization and identify performance bottlenecks
• Recommend VM right-sizing and infrastructure optimization opportunities
• Identify idle, underutilized, or unnecessary resources in coordination with application and service owners
• Support Azure tagging, resource organization, and governance practices
• Participate in incident, problem, change, and major-incident management processes
• Maintain accurate ticket updates, troubleshooting notes, resolution information, and technical documentation
• Participate in operational reviews and service improvement initiatives
• Work closely with application, database, security, network, architecture, and service management teams
• Participate in on-call support and critical incident bridges as required
• Handling standard Azure incidents and service requests independently
• Performing VM, storage, network, backup, access, and monitoring troubleshooting
• Analyzing Azure Monitor and Log Analytics information
• Executing approved operational changes and standard maintenance activities
• Escalating complex platform or architectural issues with complete troubleshooting evidence
• Maintaining strong ticket ownership through closure
• Lead troubleshooting of complex and high-severity Azure incidents
• Perform advanced root cause analysis for recurring infrastructure issues
• Troubleshoot complex networking, authentication, performance, and platform problems
• Lead technical remediation for major incidents
• Develop automation to eliminate recurring operational work
• Review technical changes and provide implementation and rollback guidance
• Identify platform reliability, availability, security, and performance improvements
• Mentor L1/L2 engineers and develop troubleshooting documentation and knowledge articles
• Collaborate with cloud architects and engineering teams on complex platform changes and modernization initiatives

Skills

• Strong Windows Server administration and troubleshooting
• Working knowledge of Linux administration
• TCP/IP
• DNS
• Routing
• VPN
• Firewall concepts
• ExpressRoute
• Hybrid cloud connectivity
• Network troubleshooting
• PowerShell
• Azure CLI
• Azure Automation
• Terraform/Bicep/ARM knowledge
• Incident Management
• Problem Management
• Change Management
• Root Cause Analysis
• Major Incident support
• Monitoring and alert management
• Capacity and performance management
• Strong troubleshooting and analytical skills
• End-to-end ownership mindset
• Strong incident and problem-management discipline
• Ability to work effectively during critical production incidents
• Clear written and verbal communication
• Customer-focused approach
• Ability to work across infrastructure, application, network, security, and architecture teams
• Strong documentation and knowledge-transfer skills
• Experience supporting Azure infrastructure in a large enterprise or managed-services environment
• Experience working in 24x7 production support
• Knowledge of hybrid Azure/on-premises environments
• Experience with ServiceNow or comparable enterprise ITSM platforms
• Exposure to Azure DevOps/Git-based deployment processes
• Knowledge of cloud security and governance principles
• Experience with automation and operational standardization
• Familiarity with FinOps/cloud-cost optimization principles
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft Certified: Azure Network Engineer Associate (AZ-700)
• Microsoft Certified: Azure Security Engineer Associate (AZ-500)
• ITIL Foundation certification

Benefits

• Hybrid/ Remote work arrangement

Company Overview

Company H1B Sponsorship