Note: The job is a remote job and is open to candidates in USA. TTEC is hiring a B2B Customer Service Representative to connect with small business customers and prospects, identify their needs and sales opportunities, and schedule appointments with sales consultants. The role supports customer acquisition and relationship growth through discovery conversations, clear documentation, and timely follow-up.

Responsibilities

• Connect with customers and prospects to identify needs and sales opportunities
• Ask discovery questions to understand business workflows and customer priorities
• Schedule appointments with sales consultants when a solution may support the customer
• Capture clear notes to support effective follow-up and consultative conversations
• Follow pipeline, adherence, and customer follow-up expectations
• Support new customer acquisition and expanded customer relationships

Skills

• High school diploma or equivalent
• 1+ year of post-secondary education or 1+ year of sales experience
• 2+ years of contact center experience supporting inbound and outbound interactions
• Comfort making recommendations, solving problems, and escalating when appropriate
• Strong written and verbal communication skills with the ability to navigate multiple computer systems
• Sales, appointment-setting, lead generation, or quota-based experience
• Reliable high-speed internet service with minimum speeds of 30 Mbps download and 15 Mbps upload

Benefits

• Performance-based bonus opportunities
• Eligible for generous employee referral bonus opportunities
• Paid time off
• Wellness and healthcare benefits
• Tuition reimbursement
• Working remotely
• A team environment supportive of your career and professional development

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