Note: The job is a remote job and is open to candidates in USA. Jack Henry is hiring a Banking Back Office Operations Analyst to implement and support banking software for bank clients. The role guides clients through planning, software setup, training, data conversion, and post-installation support, with extensive travel to customer sites.

Responsibilities

• Implement, design, and provide training for Jack Henry banking software applications, including Loan Operations, General Ledger, and Deposit Operations
• Consult with banking clients to design parameter sets, validate data conversions, and deliver training on application functionality
• Analyze customers’ existing products and business processes, mapping them to Jack Henry software solutions
• Prepare clients for installation, guide them through the setup process, and provide post-installation training and support
• Oversee and perform system setup tasks such as parameter configuration, job file creation, and ensuring business processes run correctly on the software
• Travel with the conversion team to customer sites for software setup, training, conversion, and implementation activities
• Communicate and collaborate with application analysts, programmers, team members, and team leaders to analyze and audit transactions flowing through core systems
• Provide software support by answering questions related to system functions, features, and usage—both remotely and on-site
• Maintain consistent and effective communication with customers throughout the entire project or case lifecycle
• Identify, track, and ensure proper resolution of customer issues; maintain issue lists and route items to appropriate personnel
• Prepare training materials and documentation for customers and internal team members
• Perform other job duties as assigned

Skills

• Minimum of 18 months of experience working in a financial institution in areas such as deposit operations (teller, new accounts, back office), general ledger, or other accounting related functions, or Loan Operations
• Previous bank data conversion experience
• Silverlake or 20/20 experience
• Bachelor's degree within Finance or Accounting

Benefits

• Remote position; candidates must live within approximately a 70-mile radius of the listed office locations.
• All travel expenses (airfare, meals, lodging, and transportation) are covered by the company.

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