Bilingual French/English Customer Service Agent REMOTE Bilingual French/English Customer Service Agent Job Type: Full Time – Work from Home Required Availability: Monday to Sunday 7:00am to 10:00pm CST Location: Currently, this position may be performed only in the following provinces/territories: AB, BC, MB, NB, NL, ON, QC, PE and SK. Salary: $19.50 Hourly CAD Short Description: Making a difference is at the heart of everything we do. Whether we are raising funds for a child's operation, supporting abandoned animals, making sure someone can find a warm place to go, or feeding the hungry; Our Customer Service Agents are responsible for delivery great customer service by managing inbound calls effectively and efficiently. A significant portion of our client base consists of religious organizations/charities. Agents are required to handle calls regarding [donations/doctrine/services] for these specific groups AnswerNet Offers Great Benefits: On-going training and development to ensure your success Virtual paid training Paid time off Comprehensive benefits package (medical, vision and dental) Employee Assistance Program RRSP program options Short and Long-Term Disability options Internal career advancement opportunities Your Qualifications: Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Agent (Remote) role include: The ability to speak/write fluently in French and English A high school diploma or GED Proficiency in fast-paced multi-tasking Eagerness to learn new technologies Submit to and pass a criminal background check Strong computer navigation skills and PC knowledge Minimum typing speed of 25wpm A quiet, distraction-free environment to work from in your home PC/Laptop with at least Windows 11 (Apple/Mac products, Chromebooks and tablets are not compatible), 16 GB RAM, intel CORE i5 processor or higher, 250 GB SSD High Speed internet with Ethernet cable (no wireless/hotspots or satellite) Upload 100 mbsp and 30 mbsp Downloads speeds Preference to 2 monitors or 1 large screen Noise cancelling USB -connected Headset Webcam Smartphone Key Responsibilities: Answer inbound customer calls in a professional and courteous manner. Support email inquiries and chatrooms. Provide timely and accurate information regarding products and services. Document customer interactions and feedback in the system. Follow company procedures and escalate complex issues when necessary. The ability to navigate multiple software platforms and websites concurrently. You don't need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment. Meet daily performance metrics and call handling targets.