About brighthush

brighthush is a forward‑thinking insurance brokerage that has been redefining how businesses protect their assets and people since 2010. With a global footprint and a team of passionate professionals, we specialize in Program, General Liability, and Product Liability solutions that empower our clients to thrive in an ever‑changing risk landscape. Our mission is simple: deliver unparalleled service, innovative solutions, and a culture that nurtures growth, collaboration, and personal well‑being.

As a fully remote organization, brighthush has built a flexible, inclusive, and high‑performance environment that allows our team members to work from anywhere in the United States while staying connected through cutting‑edge collaboration tools, regular virtual town halls, and a robust learning ecosystem. We believe that the best ideas come from diverse perspectives, and we actively support our employees’ professional development through mentorship programs, skill‑building workshops, and a generous tuition‑reimbursement policy.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly contributes to our clients’ peace of mind and our company’s reputation for excellence.
• Remote Flexibility: Work from the comfort of your home, with a flexible schedule that respects your personal commitments.
• Career Growth: Clear pathways to advance into senior support roles, team leadership, or specialized insurance product expertise.
• Competitive Compensation: A comprehensive package that includes health, dental, vision, 401(k) match, and generous paid time off.
• Culture of Innovation: We harness AI‑enabled tools to streamline processes, and we value your feedback to continuously improve our customer experience.

Key Responsibilities

As a Remote Bilingual Spanish Customer Service Representative, you will be the frontline champion for our Spanish‑speaking clients. Your day‑to‑day tasks will include:

• Delivering exceptional, empathetic service across phone, email, chat, and other digital channels.
• Accurately documenting every customer interaction in our CRM system immediately after each action.
• Applying basic troubleshooting steps to resolve inquiries, escalating only when necessary.
• Assisting with simple certificate requests and managing the dedicated email inbox for Spanish‑speaking customers.
• Self‑managing your workload, prioritizing tasks, and maintaining high productivity with minimal supervision.
• Adapting quickly to shifting customer needs and channel demands while maintaining a calm, professional demeanor.
• Providing frontline feedback on recurring pain points to improve processes, AI responses, and overall customer satisfaction.
• Performing any additional duties as requested, directed, or assigned to support the team’s success.

Essential Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Minimum of 2 years of proven customer service experience, preferably in a call center or insurance environment.
• Fluency in Spanish (both written and spoken) with strong English communication skills.
• Ability to obtain and maintain a Property and Casualty (P&C) insurance license (or willingness to pursue one).
• Proficiency with CRM platforms and customer support software.
• Strong problem‑solving skills and the ability to troubleshoot issues before escalation.
• Excellent time‑management and multitasking abilities to handle multiple interactions simultaneously.
• Comfortable using AI‑enabled support tools such as chatbots, knowledge bases, and generative AI assistants.

Preferred Qualifications

• Experience in the insurance industry, specifically with liability or program insurance products.
• Previous remote work experience with a proven track record of self‑discipline and results.
• Knowledge of compliance regulations and data privacy standards relevant to customer service.
• Experience with data analysis or reporting to identify trends and recommend improvements.
• Additional language skills beyond Spanish and English.

Skills & Competencies

• Customer‑Centric Mindset: A genuine passion for helping people and a commitment to delivering a positive experience.
• Communication Excellence: Clear, concise, and professional communication across all channels.
• Technical Aptitude: Quick learner of new software, tools, and processes.
• Adaptability: Ability to thrive in a fast‑changing environment and pivot priorities as needed.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a cohesive remote team.
• Analytical Thinking: Ability to interpret data, spot patterns, and propose actionable solutions.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone to greater responsibilities. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous training modules covering product knowledge, compliance, and advanced customer engagement techniques.
• Mentorship programs pairing you with senior team members to accelerate skill development.
• Cross‑functional projects that expose you to underwriting, claims, and product development teams.
• Clear promotion pathways to Senior Support Specialist, Team Lead, or Product Specialist roles.
• Annual performance reviews that focus on growth, skill acquisition, and career aspirations.

Work Environment & Company Culture

brighthush thrives on a culture of transparency, respect, and continuous improvement. Our remote workforce enjoys:

• Weekly virtual coffee chats and monthly all‑hands meetings to keep everyone aligned.
• Access to a digital collaboration hub (Slack, Teams, Zoom) that supports real‑time communication.
• A flexible work schedule that respects work‑life balance, with core hours for team collaboration.
• Regular wellness initiatives, including virtual fitness classes, mental health resources, and mindfulness sessions.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.

Compensation, Perks, and Benefits

While the base salary for this role is competitive and commensurate with experience, we also offer a comprehensive benefits package designed to support your health, financial security, and personal growth:

• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Four weeks of paid time off (PTO) plus ten paid company holidays and two floating holidays.
• Personal assistance programs for work‑life balance, including counseling and financial planning resources.
• Generous remote work stipend to cover home office setup and internet costs.
• Continuous learning stipend for courses, certifications, and conferences.

How to Apply

If you are a proactive, bilingual professional who thrives in a remote setting and is eager to make a tangible impact on our clients’ lives, we want to hear from you. Click the link below to submit your application and join the brighthush family.

Apply To This Job

Join brighthush Today

At brighthush, we believe that great customer service is the cornerstone of lasting relationships. As a Remote Bilingual Spanish Customer Service Representative, you will be at the heart of our mission to protect businesses and empower individuals. Bring your expertise, your empathy, and your drive for excellence, and together we will shape the future of insurance support.

Ready to take the next step in your career? Apply now and become part of a team that values innovation, growth, and the well‑being of every employee.