Note: The job is a remote job and is open to candidates in USA. EXL is hiring a Business Intelligence and Analytics Manager to lead its analytics team and shape how the business uses data to make decisions. The role owns BI strategy and reporting delivery, advances GenAI-enabled reporting, and partners with business leaders and data engineering on analytics and governance.

Responsibilities

• Define and own the BI roadmap, aligned to business priorities and KPIs
• Standardize metrics and reporting so every team works from one trusted version of the numbers
• Decide what to build, buy or retire across dashboards, semantic models and reports
• Oversee design and delivery of executive dashboards, operational reports and self-service analytics
• Translate business questions into clear analysis, recommendations and data stories for senior leaders
• Ensure reports are accurate, timely, documented and easy to use
• Identify and pilot GenAI use cases in reporting: natural-language queries, automated commentary, anomaly explanations and report summarization
• Evaluate AI features in BI platforms and LLM-based tools; run proofs of concept and scale what works
• Set guardrails for responsible AI use, including data privacy, accuracy checks and human review of AI-generated insights
• Train analysts and business users to use AI-assisted reporting effectively
• Hire, coach and develop analysts and BI developers; set goals and run performance reviews
• Prioritize the team's backlog and manage delivery against deadlines and quality standards
• Build a culture of curiosity, data literacy and continuous improvement
• Act as the main point of contact for business leaders on reporting and analytics needs
• Work with data engineering on data models, pipelines and quality
• Enforce data governance: access controls, definitions, lineage and compliance requirements

Skills

• Bachelor's degree in Data Science, Statistics, Computer Science, Engineering, Business or a related field (or equivalent experience)
• 7+ years in BI, analytics or reporting, including 2+ years leading or managing a team
• Hands-on expertise with at least one major BI platform (Power BI, Tableau, Looker or Qlik), including data modeling and dashboard design
• Strong SQL skills and a solid grasp of data warehousing concepts (star schema, ETL/ELT, semantic layers)
• Proven record of designing and delivering executive-level reports and analytics that drove business decisions
• Working knowledge of how GenAI and LLMs apply to reporting and analytics, with practical exposure through a pilot, project or tool adoption
• Excellent communication: able to explain complex data to non-technical executives
• Leadership: builds and motivates teams, delegates well, gives clear feedback
• Business acumen: links metrics to revenue, cost and customer outcomes
• Data storytelling: turns analysis into a clear message and a recommended action
• Stakeholder management: negotiates priorities and sets expectations with senior leaders
• Innovation mindset: tests new tools such as GenAI with a clear view of value and risk
• Rigor: insists on data quality, reconciliation and documented definitions
• Master's degree or MBA
• Experience with AI features in BI tools (for example Copilot in Power BI, Tableau AI, Gemini in Looker) or with LLM APIs for reporting use cases
• Familiarity with prompt design, retrieval-augmented generation (RAG) and evaluating AI output quality
• Experience with cloud data platforms such as Snowflake, Databricks, BigQuery, Azure Synapse or Microsoft Fabric
• Python or R for analysis and automation
• Knowledge of data governance, privacy and responsible-AI practices
• Relevant certifications (for example Microsoft PL-300, Tableau Certified, or a cloud data certification)

Benefits

• Annual bonus
• Remote work; potential hire can work from Connecticut, Texas, or Pittsburgh

Company Overview

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