Note: The job is a remote job and is open to candidates in USA. TTEC is hiring a Cantonese-English Bilingual Healthcare Customer Service Representative to support consumers with questions about their healthcare benefits. The role involves answering calls, researching customer questions across multiple systems, and providing accurate information to help consumers navigate healthcare options.

Responsibilities

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

Skills

• At least 6 months of customer service experience
• Bilingual in English and Cantonese
• High school diploma or equivalent
• Strong empathy, patience, and attentiveness to customer's needs
• Comfort working with computer systems and Windows based applications

Benefits

• Supportive of your career and professional development
• An inclusive, community minded culture where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
• Remote work from your home in California
• Individualized coaching
• Access to thousands of free courses

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