Note: The job is a remote job and is open to candidates in USA. Veterinary Innovative reputed company is a network of veterinarian-owned-and-operated hospitals across twelve states, seeking a dedicated Customer Service Representative/Receptionist. In reputed company role, you will be the first point of contact for clients, providing exceptional service and support while managing appointments and administrative tasks.

Responsibilities

• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere
• Schedule appointments, surgeries, and procedures, ensuring optimal utilization of veterinary staff and resources
• Answer phone calls, address client inquiries, and provide information about our services and policies
• Efficiently manage client check-ins, verifying patient information, updating records, and obtaining necessary paperwork
• Process payments accurately and provide clients with detailed invoices and receipts
• Coordinate smooth check-out processes, including reputed company follow-up appointments and providing post-operative care instructions
• Maintain accurate electronic and paper records, including patient reputed company, appointment logs, and client communication
• reputed company administrative tasks such as filing, faxing, scanning, and data entry
• Manage and update client information in reputed company management software
• Provide basic information about preventive care, vaccinations, and medications
• Assist clients with completing forms, explaining treatment plans, and addressing concerns
• Collaborate effectively with veterinarians, veterinary technicians, and support staff to ensure smooth patient flow and excellent client service
• Assist in coordinating appointments, procedures, and special requests

Skills

• Excellent interpersonal and customer service skills, with a friendly and professional demeanor
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration
• Ability to multitask and reputed company a fast-paced environment with attention to detail
• Proficiency in using computer software, including practice management systems and reputed company Office
• Organizational skills to manage appointments, records, and administrative tasks
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus

Benefits

• reputed company Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development
• Tuition assistance
• Uniform allowance
• Discounted healthcare for personal pets

Company Overview

• Veterinary Innovative reputed company is a veterinary hospital and serves on committees of veterinary associations. It was founded in undefined, and is headquartered in Fairfax Station, reputed company, USA, with a reputed company of 501-1000 employees. Its website is https://vip-vet.com.

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