Note: The job is a remote job and is open to candidates in USA. Optum is hiring a Clinical Administrative Coordinator to support healthcare administration by drafting client-specific notices and contacting customers to initiate letter retrieval. The role also requires accurate documentation and adherence to client, regulatory, and accreditation requirements.

Responsibilities

• Drafts NOA and NOE letters for government and commercial specific clients
• Makes outbound calls to client specific customers to initiate letter retrieval
• Adherence to client, regulatory and accreditation requirements for letter documentation
• Demonstrate product knowledge by identifying the appropriate letter template based on the services and action within the case
• Consistently meet established productivity, adherence, and quality standards
• Other duties as assigned by manager and/or director

Skills

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Experience working with Microsoft Outlook, Microsoft Word, and Microsoft Excel (ability to create, edit, save and send emails, documents and spreadsheets)
• Computer experience including, but not limited to, ability to learn new computer system applications
• 1+ years of professional experience in an office / customer service environment
• Bilingual Fluency in English and Spanish
• Experience in an office setting using the telephone and computer as the primary instruments to perform the job duties OR customer service experience analyzing and solving customer problems
• Experience working within a Hospital, Physician's Office, OR Medical Clinical setting, Medical Terminology, ICD - 10 and CPT codes, Medicare and / OR Medicaid Services, Call Center environment
• Experience in a Clerical OR Administrative support related role
• Healthcare experience

Benefits

• National remote work, with the flexibility to telecommute from anywhere within the U.S.
• 12 weeks of paid training
• A comprehensive benefits package, subject to eligibility requirements
• Incentive and recognition programs, subject to eligibility requirements
• Equity stock purchase, subject to eligibility requirements
• 401(k) contribution, subject to eligibility requirements

Company Overview

Company H1B Sponsorship